(This is the Staff support page, for student support click here)

 

eFundi Support for staff

CTL offers a professional eFundi helpdesk service for staff and students. Find their contact details below. For additional support visit the FAQ and tutorial pages. Visit the CTL training calendar for more specialised training in using eFundi tool effectively for teaching and learning. 

FAQs

Do you have a question regarding eFundi? Take a look at our FAQ section. You will find answers to questions regarding different categories in eFundi. The categories include general questions, communication, assessment and content delivery.

Video tutorials

Quick 3 minute video tutorials: General

Creating an exception for tests and quizzes
Create an exception for an assignment
Creating a group assignment

 

Efundi Auto Groups And Forums For Large Classes

Changing ascribed role
Changing permission settings

 

Quick 3 minute video tutorials: Lessons

 

The Basics

Add Lessons and Subpages
 
 

Move content from one subpage to another

Import Lessons pages from another eFundi site 

 

Add interesting content

 Import MS Word file to create Lessons 

Upload video into Resources

 

Create interaction

Embed video into Lessons

 

Add the Question Tool in Lessons or link to a quiz
 
 

 Insert the Comments tool or link to a Forum

Add the Checklist tool

 

How to record your classes in Zoom


Create a Zoom account


Record with Zoom


Compress video size using Handbrake

TAKE NOTE! New campus-wide eFundi helpdesk process:
 

Log an IT-help ticket
 

  1. Follow this link: https://support.nwu.ac.za/Login/Login?ReturnUrl=%2f

  2. Log in with your CAS details

  3. Click on “Something is not working”

  4. Under the “Teaching and Learning Technology Support” heading, click on the appropriate option

  5. Complete the form. Please provide as much details as possible

  6. In case of error messages, attach a screenshot, it will help resolve the issue faster

 

Send us an email

Send an email to efundi-nwu@nwu.ac.za with as much detail as possible.

 

Phone the helpdesk

The various eFundi Helpdesk numbers below are available between 8:00 AM and 16:45 PM.

Mahikeng Campus:
018 389 2312
018 389 2447

Potchefstroom Campus:
018 299 2003
018 285 2295

Vanderbijlpark Campus:
016 910 3035
016 910 3038

 

The Basics