(This is the Staff support page, for student support click here)
eFundi Support for staff
CTL offers a professional eFundi helpdesk service for staff and students. Find their contact details below. For additional support visit the FAQ and tutorial pages. Visit the CTL training calendar for more specialised training in using eFundi tool effectively for teaching and learning.
FAQs
Do you have a question regarding eFundi? Take a look at our FAQ section. You will find answers to questions regarding different categories in eFundi. The categories include general questions, communication, assessment and content delivery.
Video tutorials
Quick 3 minute video tutorials: General
Efundi Auto Groups And Forums For Large Classes
Quick 3 minute video tutorials: Lessons
The Basics
Move content from one subpage to another
Import Lessons pages from another eFundi site
Add interesting content
Import MS Word file to create Lessons
Upload video into Resources
Create interaction
Embed video into Lessons
Insert the Comments tool or link to a Forum
Add the Checklist tool
How to record your classes in Zoom
Create a Zoom account
Record with Zoom
Compress video size using Handbrake
eFundi General tutorials (PDF)
Preferences
Worksite Setup (Creating a new Course/Module site)
Joining a joinable site
How to create a module site
How to create a research/practice/project site
How to add/remove tools on a site
How to import content from one eFundi site to another
Windows 10 settings for Gradebook CSV files (comma delimited)
Course site tools tutorials (PDFs)
*Disclaimer: Some tutorials are subject to change as they are updated. Please check the last updated date at the bottom of the page to ensure you have the most up to date tutorials.
eFundi Online courses
Novice course
Advance course
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Log an IT-help ticket
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Follow this link: https://support.nwu.ac.za/Login/Login?ReturnUrl=%2f
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Log in with your CAS details
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Click on “Something is not working”
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Under the “Teaching and Learning Technology Support” heading, click on the appropriate option
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Complete the form. Please provide as much details as possible
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In case of error messages, attach a screenshot, it will help resolve the issue faster
Send us an email
Send an email to efundi-nwu@nwu.ac.za with as much detail as possible.
Phone the helpdesk
The various eFundi Helpdesk numbers below are available between 8:00 AM and 16:45 PM.
Mahikeng Campus:
018 389 2312
018 389 2447
Potchefstroom Campus:
018 299 2003
018 285 2295
Vanderbijlpark Campus:
016 910 3035
016 910 3038
The Basics