FAQs:  General Questions

 

Q: Who can I contact to create Lessons on my module site?

Answer: For assistance in creating Lessons pages on eFundi feel free to contact a learning developer: Naldo Oberholzer - Naldo.Oberholzer@nwu.ac.za / 018 285 2888 Fundiswa Ngomani - Fundiswa.Ngomani@nwu.ac.za / 018 285 2897

Q. In Assignments can students submit hand written answers (no computer) by taking photos and submitting these?

Answer: Yes, however Turnitin will not be able to recognise similarity due to the assignment being an image. Also, if there are more than one image (more than one page) for one submission, it is suggested that they combine the images into one file such as a PDF. Do note that Turnitin will still not be able to check for any similarity as it is unable to read text from an image.

Q. How do I register an eFundi account?

You cannot register online to get an eFundi account. Once you are a registered student or staff member, you automatically gain access to eFundi with your student/staff number as username and the password is set up during registration. If you did not set up a password, please go to the IT helpdesk in Building 13, in the basement and ask one of the friendly assistants to help you set up your password.

Q. How can I stop all the eFundi e-mails?

To reduce the amount of e-mails you receive from eFundi, you can:

  • Change the notification setting in your Home>Preferences. Click here for the tutorial.
  • Take note of the notification settings of individual tools. Make sure that you do not tick the options to receive e-mails with every assignment submission or every forum post.

Q. How do I check that eFundi has a valid e-mail address for me?

It is important that we have your latest valid e-mail address to ensure that you get your notifications, and for TurnItIn to work. 

To check that we have the correct e-mail address:

Go to the Home tab at the top of the screen, and select the Profile option in the menu on the left of the screen. Check your e-mail address in the Contact Information section.

 

If your e-mail is incorrect, how do you fix it?

All NWU will automatically be linked to eFundi with their staff GroupWise email addresses. However, if you experience any issues with your email as linked to eFundi or if the email is captured incorrectly, please contact the IT helpdesk and ask one of the friendly IT assistants to help you reset your e-mail address

Q. How can I move modules to display at the top of my screen?

You have to favourite the sites you wish to see in the top bar permanently. To do this, click on the sites icon at the top right of your screen, then click the star next to the modules you want to move to the top bar.

 

Q. How do I join a public site?

Some sites on eFundi have general information and are open to all staff and students. To join a site, simply go to your Home page and click the Membership option in the menu on the left of the screen.  Select the Joinable Sites tab at the top. Find the site you wish to join, and click the Join link below the site name.

 

Q. Why can't I see my modules on eFundi?

Remember that it is each individual lecturer's work to create their own module sites. For steps on how to do this, click here.

If you have already created your site but still cannot see it, check in your site drawer by clicking on the Sites icon at the top right of your screen.

If you cannot find it in the Sites Drawer, navigate to your  Home page, click on the Worksite Setup option in the menu on the left of your screen and search the module there.

 

If you still cannot find the module, please contact your campus support desk.

Q. Why can't my students see my modules on eFundi?

There are several reasons why students sometimes cannot see a module on eFundi. Steps to follow when a student claims they cannot see your module include:

  • Did you create your eFundi site correctly? Go to your module site and click on Site Info to check whether the students have been added to the site. If you only see your own name, you did not follow the correct steps to create your site. Contact your eFundi Helpdesk for assistance on how to fix this.
  • If your site is created and students have been uploaded to the site, it is possible that your student registered late. You can give the student access manually by adding the student as a participant. Be sure to first ask for their proof of registration on which the module code should reflect before adding them to your site. For steps on how to do this, please refer to the Site Info tutorial.

 

FAQs:  Course Site Administration

 

Q. I created multiple module sites, but only see one. Where are my other sites?

Please note that you can only create one module site at a time. If you selected multiple module codes during the creation process, one site will be created and students registered for all the different modules will have access to that one site.

Contact your campus support for help to fix this.

Q. How do I edit the tools available on my site?

Go to your module site and select the Site Info option in the menu on the left of your screen. Click the  Manage Tools tab at the top of the page. Check or uncheck the tools you want to add or remove, and then click Continue. Confirm the changes and click Finish.

 NOTE: For some tools such as lessons or web content, you will be prompted to provide additional information before finishing.

Also note that you can edit, rename , hide or remove tools on the site by going to Site Info and accessing the Tool Order function. Click on the gear button to make any changes. Remember to save your changes.

 

Q. How do I create groups on my site?

There are several tools in eFundi that allows you to make use of groups. To create groups, navigate to the Site Info option on your module site and click the Manage Groups tab at the top. If you need more guidance, please refer to the Site Info tutorial.

 

 

FAQs:  Tool specific questions

 

Q. Why can't my students see their released grades in Gradebook?

Check that you did release the grades. Released grades will display in blue text.

If the grades are released and students still cannot see their grades, go to the Gradebook Setup and check that the Gradebook items display checkbox is ticked.

Q. Why can't I import grades in the Gradebook tool?

We apologise for this known issue. We are working hard to correct this. In the meantime, you can import grades using the Gradebook Classic tool. For steps on how to do this, please refer to the Gradebook tutorial.

Q. How do I add images to my different eFundi tools?

You will add images using the rich text editor in eFundi. Start by first uploading your images to your Resources tool. (Tip: You can hide the folder you upload the images to, especially if you are going to use the images in a test or quiz).

Then navigate to where you wish to add the image. In the rich text editor, click on the image icon:

 

When the Image Properties pop-up appears, click the Browse button:

 

A window will appear with all your resources. Select the image you want to add, then click the ok button. Set the size of your image, then click the ok button.

 

TAKE NOTE! New campus-wide eFundi helpdesk process:
 
Log an IT-help ticket
 
  1. Follow this link: https://support.nwu.ac.za/Login/Login?ReturnUrl=%2f

  2. Log in with your CAS details

  3. Click on “Something is not working”

  4. Under the “Teaching and Learning Technology Support” heading, click on the appropriate option

  5. Complete the form. Please provide as much details as possible

  6. In case of error messages, attach a screenshot, it will help resolve the issue faster

 

Phone the helpdesk

The various eFundi Helpdesk numbers below are available between 8:00 AM and 16:45 PM.

Mahikeng Campus:
018 389 2312
018 389 2447

Potchefstroom Campus:
018 299 2003
018 285 2295

Vanderbijlpark Campus:
016 910 3035
016 910 3038

 

 

    (This is the Staff eFundi Support page, for Student eFundi Support click here)

    Overview

    CTL offers a professional eFundi helpdesk service for staff and students. Find their contact details below. This page inculdese FAQ's and tutoruials in video and PDF format. Visit the CTL training calendar for more specialised training in using eFundi tool effectively for teaching and learning. 

    Important eFundi news

    • eFundi offline for an upgrade: 1-5 Feb. 2021
    • The T&L Technologies helpdesk (eFundi) will function on skeleton crew from 18-24 Dec. 2020 and will not be available from 25 Dec. - 1 Jan. 2021.
    • Due to technical issues experienced, the efundi-nwu@nwu.ac.za email address will be discontinued as of 4 January 2021. For any T&L Technology related requests, log an IT ticket or call any of the advertised Helpdesk numbers. Please accept our apology for any inconvenience caused by helpdesk assistants not responding to requests they never received due to these technical issues.

    eFundi General Tutorials

    Resetting your eFundi Password

    PDF Video

    Profile

    PDF  

    Preferences

    PDF  

    Worksite Setup (Creating a new Course/Module site)

    PDF  

    Joining a joinable site

    PDF  

    How to create a module site

    PDF  

    How to create a research/practice/project site

    PDF  

    How to add/remove tools on a site

    PDF  

    How to import content from one eFundi site to another

    PDF  

    Windows 10 settings for Gradebook CSV files (comma delimited)

    PDF  

    eFundi Tools – Changing permission settings

      Video 

    Setting up Groups in eFundi

    PDF  

     

    eFundi Tool Tutorials

    Overview

    PDF
    • Overview – Insert an image into Overview
      Video 
    • Overview – Insert a video into Overview
      Video 

    Announcements

    PDF  
    • How to give certain student groups access to post announcements
    PDF  

    Assignments

    PDF  
    • Assignments - Submit on behalf of student
    PDF  
    • Assignments – Lecturer access to Turnitin Report (student submission)
      Video 
    • Assignments – Lecturer access to Turnitin Report (lecturer submission)
      Video 
    • Assignments – Allowing a Resubmission
      Video 
    • Assignments – Creating Group Assignments
      Video 
    • Assignments – PDF Marker: Setting up Assignments
      Video 
    • Assignments – PDF Marker: Download and Install PDFM
      Video 
    • Assignments – PDF Marker: Download Assignments from eFundi
      Video 
    • Assignments – PDF Marker: Mark Assignments using PDFM
      Video 
    • Assignments – PDF Marker: Export Assignments & Marks from PDFM
      Video 
    • Assignments – PDF Marker: Upload Marked Assignments & Marks to eFundi
      Video 

    Blog

    PDF  

    Calendar

    PDF  

    Chat Room

    PDF  

    Commons

    PDF  

    Contact us

    PDF  

    Dropbox

    PDF  

    Forums

    PDF  
    • Forums – eFundi auto groups and forums for large classes
      Video 

    Gradebook & Markbook

    PDF  

    Lessons

    PDF  
    Lessons - Setup Navigation Structure 
    Cheat sheet
    • Lessons – Add Lessons and Subpages, Enable subpage navigation in left tool menu

     

    Video 

    • Lessons – Import Lessons from another page
      Video 
    • Lessons – Move content from one subpage to another
      Video 
    • Lessons – Retrieve deleted Lessons pages
      Video
    • Lessons – Create collapsible sections
      Video
    • Lessons – Create lessons via import from MS Word
      Video 
    • Lessons - How to export to MS Word
    PDF  
    Lessons - Add interesting content 
    Cheat sheet
    • Lessons – Adding text   
      Video 
    • Lessons – Add interesting content (Embed versus Linked content)
      Video
    • Lessons - Embed self-recorded video/audio on Lessons

    PDF

    Video

    • Lessons – Embed a YouTube video segment into Lessons
      Video 
    Lessons - Create interaction
    Cheat sheet
    • Lessons – Adding a Checklist
      Video 
    • Lessons – Add Comment tool or Link to Forums
      Video 
    • Lessons – Add the Question tool or Link to a Quiz
      Video 
    • Lessons – Use Student Pages for graded group work 
    Cheat sheet Video

    Messages

    PDF  

    News

    PDF  

    Polls

    PDF  

    Podcasts

    PDF  

    PostEm

    PDF  

    Resources

    PDF  

    Resources – Tip! File Management

      Video 

    Roster

    PDF  

    Sign-up

    PDF  

    Site Info

    PDF  
    • Site Info – Change ascribed role of participant
      Video 
    • Site Info – Unpublish a site
      Video 
    • Site Info – Creating Groups
    PDF  

    Statistics

    PDF  

    Syllabus

    PDF  

    Tests & Quizzes

    Visit dedicated support page

    Turnitin

    Visit dedicated support page

    Web Content

    PDF  

    Wiki

    PDF