Accounts & Passwords
The purpose of the Guest Registration App is to provide guests with access to IT services. Upon successful registration, the guest will be assigned a NWU number and network password and have access to the internet, eFundi and NWUWIFI. Additional IT services are also available and can be selected during the registration process.
Upon successful registration a guest will be assigned a NWU number and network password. This first password has a specific format; the guest can navigate to http://efundi.nwu.ac.za and click on the “Reset Passwords” link in order to view the format of the network password as well as change/reset their password in future.
When you are new to the NWU and receive your NWU number, your password is set to your RSA ID number@Nwu, or in the case of international students, your passport number@Nwu eg 1234567890123@Nwu. You then have to change your password.
Your password expires every 90 days. This is the password you use in conjunction with your NWU# to gain access to the majority of IT services.
Staff members are automatically registered on the NWU network and provided with a NWU number once their record has been processed by Human Capital.
The NWU number is automatically deactivated 30 days after the resignation date as captured by Human Capital.
When staff log into the NWU network for the first time, their password is their RSA ID number or passport number.
The purpose of Desktop virtualisation (click for a quick overview) is to deliver a full on-campus Desktop experience to a user wherever they are using a computer or mobile device capable of launching a browser or installing apps. The current Desktop being delivered to students is a Lab Desktop with mostly the same software. Please check the status of applications installed on the image before use.
Workstation Hardware & Software
The NWU is part of a national initiative to provide laptops and tablets at affordable prices.
The laptops and tablets are moderately priced with discount on the fixed prices of some of the models.
Two suppliers have been selected (Acer and Lenovo) and each have different models to choose from.
Data Storage & Recovery
With registration on the NWU network the user is automatically assigned data storage on a centralised storage area.
A backup process is automatically executed on a regular basis on the centralised storage area. (It is important to note that centralised storage area refers to P:\ and departmental network drives and not the C:\drives of individual people's computers.) Backup is the activity of copying files so that they will be preserved in case of equipment failure or other catastrophe.
Data can be restored on request.
Users are allocated 10GB data storage.
All technologies found in academic facilities, including (but not limited to) computers, access control, lecture broadcast- and capturing, sound, projectors/large format monitors, cameras, switching-, control- and building automation equipment, patch points, microphones etc., used to further Teaching and Learning or Research/Innovation strategies. After installation, these are supported by campus IT's.
Used as security and/or management tool to view in real-time or to scrutinize recorded visual evidence of events. Users that wish to apply, need the signature of management (one level up if the applicant is a manager him/herself) and need to abide by the rules so as not to transgress the POPI act or place the university at any kind of risk. All applications need to be properly motivated and are screened by Protection Services and IT before being approved.
Access control systems use standard NWU cards to manage access to facilities (perimeter, buildings, parking lots etc) or to facilitate sales by student card. Electronic Services cares for and supplies the infrastructure centrally, which is maintained by campus IT's. Access at any point is granted by lists kept up by Protection Services on your campus. Access lists belong to a list owner/administrator who takes responsibility towards managing the list of persons authorized.
Mandatory in high-density buildings. Used to monitor building for signs of fire and to take appropriate action, such as alarming or automatically suppressing fire with chemicals. Note that all fire-alarm systems should be serviced 6-monthly and that OSH is responsible for these standard services. IT-ES will handle all electronic faults that are detected by these mandatory services or faults that are reported in-between.
Network & WiFi
"eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.
eduroam allows the user from participating institutions to obtain Internet connectivity when visiting other participating institutions by signing on with their institutions credentials." source: www.eduroam.org
Watch this video that explains how eduroam works.
This service allows a user to apply for an open port on the NWU Firewall.
Requests are approved or disapproved by the IT Director.
The NWU’s Firewall ensures that all internal network computers are protected by preventing any unnecessary and unauthorized network traffic to and from any internal computer connected to the NWU Network.
Central Firewall policies are maintained to grant access in exceptional cases.
The Internal Proxy Servers store or keep copies of the most requested or browsed pages or downloads and in doing so accelerates any consequential requests for the same information from the local storage.
Communication & Collaboration
Collaboration & Web Services
Nextcloud is an open source, NWU hosted cloud storage solution with file share and communication capabilities. It enables you to access and sync your files, as well as communicate and collaborate.Nextcloud is NOT available for undergraduate students.
Please note that this service is not for databases and Groupwise archives.
The NWU Mobile App now providesa unique set of mobile tools for administrative, academic and informative purposes.
Functions include:a buy tool for mobile airtime, live streaming to PUKfm, access to the student Newspaper, official NWU news, a chat tool, access to academic results, campus maps as on Google, help-functionality where all emergency numbers can be accessed, students will also be able to check their balances of the student cards, access to e-Fundi.
Skype for Business Online is a communications service that connects people for meetings and conversations anytime and from virtually anywhere. It gives users access to information about presence, and enables instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities.
Vidyo is a video conference solution that offers face-to-face communication on various devices with various modes of connectivity. TENET (Tertiary Education and Research Network of South Africa) renders Vidyo as a value added service to its users. TENET’s vision is to deliver a robust video conference solution that enables South-African tertiary education and research institutions to collaborate and communicate easily.
Email & Calendaring
GroupWise is the official email service of the NWU.
This service enables the user to make use of the GroupWise Email and Calendaring functionality.
Email addresses are created as being NWUnumber@nwu.ac.za and can be personalized to firstname.lastname@example.org
to achieve this:click here
This service provides options to deal with spam. The options may be used in conjunction with one another.
There are two ways to deal with spam:Proactive: Using the SpamFilter in order to help prevent spam from entering your mailbox. Reactive: Using the Junk Mail option in GroupWise to deal with unwanted messages.
Telephony & Messaging
The Service Class determines what type of calls may be made from the extension, e.g. Internal (on campus or between campuses) or International.
Pick groups enable a pre-set group of extensions to answer each other’s calls from any extension in the group.Provide the following:
1. IT-Help only,
No Service Billing needed
Due to the fact that we are changing over to a new system, there is currently no stock available and all telephony hardware related enquiries can be directed to Adriaan van Graan at 854370.Provide the following:
1. Application form, 2. Service Manager Request, 3. Service Billing
This service records the usage of the telephone system. The cost recovery system then generates detailed journals for cost recovery purposes. Detailed reports are also generated and emailed to every department.
Staff can receive a pin number to use the telephone system for official and personal purposes. At the end of the month the usage will automatically be deducted from the staff member’s salary.
A transfer is done from an office with a telephone socket to an office without a telephone socket, or from an analogue telephone socket to a digital telephone socket, or vice versa.
A swap is when two staff members swap offices in a department and want to keep their existing extension numbers.Provide the following:
1. Application form, 2. IT-Help, 3. Service Billing
Teaching & Learning with Technology
This service is a web-based eLearning, collaboration and research management system. It is designed to help lecturers and researchers create many different courses and project sites with varying levels of complexity.
eFundi offers a broad spectrum of features, including tools for:administration, assessments & assignments, communication, voting for your favourite lecturer (twice per year), sharing resources and, collaborative learning.
The Tools can be individually selected, added, or removed based on each site's specific requirements or needs.
This web-based service has two functions. Each function has it's own login page and support. The two functions are:
HAT LM provides the front-end for lecturers to:connect themselves to the modules that they are responsible for; enter the number of students for the specific module.
HAT APP allows the lecturer to:fill in their time sheets.
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