IT Staff Service Catalogue

 Access control

Access control systems use standard NWU cards to manage access to facilities (perimeter, buildings, parking lots etc) or to facilitate sales by student card.
Electronic Services cares for and supplies the infrastructure centrally, which is maintained by campus IT's. Access at any point is granted by lists kept up by Protection Services on your campus. Access lists belong to a list owner/administrator who takes responsibility towards managing the list of persons authorized.

 Alarms

Burglar alarms used to monitor and warn about unauthorized access to facilities or equipment. Users can apply for user codes here and need to understand that access to an alarm system bears the same risks as carrying keys to official facilities.

 Automation & monitoring

Building and system automation in general, sometimes limited to monitoring process variables and alarming on over/under range such as for cryogenic freezers, compressed air supply etc.

 Class-room technologies

All technologies found in academic facilities, including (but not limited to) computers, access control, lecture broadcast- and capturing, sound, projectors/large format monitors, cameras, switching-, control- and building automation equipment, patch points, microphones etc., used to further Teaching and Learning or Research/Innovation strategies. After installation, these are supported by campus IT's.

 Computer Room Exam ID's

This service provides automatic generated user ID’s for non-recurrent use by students when taking official examinations or tests.

Exam ID’s are sent within two working days from receipt of the request to the staff member via email.

 Data Storage & Recovery

With registration on the NWU network the user is automatically assigned data storage on a centralised storage area.

A backup process is automatically executed on a regular basis on the centralised storage area. (It is important to note that centralised storage area refers to P:\ and departmental network drives and not the C:\drives of individual people's computers.) Backup is the activity of copying files so that they will be preserved in case of equipment failure or other catastrophe.

Data can be restored on request.

Users are allocated 10GB data storage.

 e-Conferencing systems

Used for connectivity in meetings that need to be attended from remote locations. Infrastructure is provided by IT-ES, but support is done from campus IT.

 Fire detection systems

Mandatory in high-density buildings. Used to monitor building for signs of fire and to take appropriate action, such as alarming or automatically suppressing fire with chemicals. Note that all fire-alarm systems should be serviced 6-monthly and that OSH is responsible for these standard services. IT-ES will handle all electronic faults that are detected by these mandatory services or faults that are reported in-between.

 HPC (High Performance Computing)

This service provides the means to compute extensive parallelized mathematical computations on a large dataset.

 Internet

The Internet service enables the user to access the Internet from any network access point with a valid ip address on the default “web-based” network ports: 80 and 443.

FTP (File Transfer Protocol) is also allowed via the proxy.

 Intranet

The Intranet provides a space for staff collaboration.

 Laptops & Tablets

The NWU is part of a national initiative to provide laptops and tablets at affordable prices.

The laptops and tablets are moderately priced with discount on the fixed prices of some of the models.

Two suppliers have been selected (Acer and Lenovo) and each have different models to choose from.

 Lecture Capturing

This services provides a method to record a lecture and make it available via eFundi.  The recording includes a video of the lecturer as well as the actual presentation that was displayed during the class.

 Lecturer Podiums

This service provides network connected workstations in the lecturer’s podiums of lecture halls.

 Multiple Choice Card Readers

This service provides a multiple choice card reader for the capturing of assessment or evaluation results that were done on multiple choice cards.

NB: The user is responsible to read in the cards themself.

 Network Cables

This service provides network cables.

 Network Point

This service provides a network point connected to the NWU network.

 Nextcloud

Nextcloud is an open source, NWU hosted cloud storage solution with file share and communication capabilities. It enables you to access and sync your files, as well as communicate and collaborate.

Please note that this service is not for
databases and Groupwise archives.

 NWU Mobile App

The NWU Mobile App now providesa unique set of mobile tools for administrative, academic and informative purposes.

Functions include:

  • a buy tool for mobile airtime,
  • live streaming to PUKfm,
  • access to the student Newspaper,
  • official NWU news, a chat tool,
  • access to academic results,
  • campus maps as on Google,
  • help-functionality where all emergency numbers can be accessed,
  • students will also be able to check their balances of the student cards,
  • access to e-Fundi.
 NWU Templates for Postgraduates

This service provides a MS Word Postgraduate template for creating a Dissertation/Mini Dissertation/Thesis.

 NWU-Vending (VV)

This system manages the following services:

  • Point-of-sale (various service providers)
  • Stock management
  • Fund management
  • Mobile services
 Office Telephones: Change Service Class & Pick Groups

The Service Class determines what type of calls may be made from the extension, e.g. Internal (on campus or between campuses) or International.

Pick groups enable a pre-set group of extensions to answer each other’s calls from any extension in the group.

Provide the following:

1.  IT-Help only,

No Service Billing needed

 Office Telephones: Instruments and Cables

Telephone instruments may be purchased and are either analogue, digital or IP phones.

Provide the following:

1.  Application form,
2.  IT-Help,
3. 
Service Billing

 Office Telephones: New Extension

This service entails the provisioning of a telephone point, instrument and cable.

Provide the following:

1.  Application form,
2.  IT-Help,
3. 
Service Billing

 Office Telephones: New Pin Numbers

The service provides a user of an extension with a unique pin code(s) for billing purposes.

Pin codes can be utilised for both official and personal calls.

Provide the following:

1.  IT-Help only,

No Service Billing needed

 Office Telephones: Resignations & New Appointments & Personal Detail Changes

Resignations, new appointments and changes to personal details have to be communicated to IT in order to update the cost accounting information.

 Office Telephones: Transfers & Swaps

A transfer is done from an office with a telephone socket to an office without a telephone socket, or from an analogue telephone socket to a digital telephone socket, or vice versa.

A swap is when two staff members swap offices in a department and want to keep their existing extension numbers.

Provide the following:

1.  Application form,
2.  IT-Help,
3. 
Service Billing

 Office Telephones: Voicemail

This is an automated answering service for the office telephones on the NWU campuses.

Provide the following:

1.  IT-Help only,

No Service Billing needed

 Open Port

This service allows a user to apply for an open port on the NWU Firewall.

Requests are approved or disapproved by the IT Director.

The NWU’s Firewall ensures that all internal network computers are protected by preventing any unnecessary and unauthorized network traffic to and from any internal computer connected to the NWU Network.

Central Firewall policies are maintained to grant access in exceptional cases.

The Internal Proxy Servers store or keep copies of the most requested or browsed pages or downloads and in doing so accelerates any consequential requests for the same information from the local storage.

 Other

All other electronic equipment or systems not described above.

 Password Management

When you are new to the NWU and receive your NWU number, your password is set to your RSA ID number@Nwu, or in the case of international students, your passport number@Nwu eg 1234567890123@Nwu. You then have to change your password.

Your password expires every 90 days.  This is the password you use in conjunction with your NWU# to gain access to the majority of IT services.

 Plagiarism Detection

A means to provide access to Turnitin via eFundi for comparing uploaded assignments to a database, determining the probability of plagiarism.

 Printing

This service provides secure printing on the NWU network printers.

Staff and Guests use the printers situated in their departments.

Students have access to printers situated in computer rooms and libraries on their campus.

 Remote Support Software AnyDesk

This is the standard NWU Remote connection program and can be loaded on any device regardless if private property or NWU owned.

 Research support Equipment

Design and supply of purpose made equipment for controlling experiments and measuring/recording results or monitoring standard equipment. This is usually done in cooperation with Instrumentmakers wherever specialized mechanical components are used.

 Sound and visual systems

Sound and/or visual systems in venues other than classrooms.

 Staff Registrations

Staff members are automatically registered on the NWU network and provided with a NWU number once their record has been processed by Human Capital.

The NWU number is automatically deactivated 30 days after the resignation date as captured by Human Capital.

When staff log into the NWU network for the first time, their password is their RSA ID number or passport number.

 WiFi (Wireless Network for Mobile Computing)

This service provides mobile access to the NWU Network.

IT Staff Software Catalogue

Software
 Afrikaans Spellchecker

This service involves the installation and provisioning of an Afrikaans spellchecker for Microsoft Office.

 Antivirus Software

Microsoft's antivirus software provides protection of Windows workstations against virus attacks and malware intrusions.  Microsoft Security Essentials is used for Windows 7 and Microsoft Defender is used for Windows 8/8.1 and Windows 10.

 Bulk SMS

AmiCell is the new product that can be used for sending bulk sms's.

 CCTV

Used as security and/or management tool to view in real-time or to scrutinize recorded visual evidence of events. Users that wish to apply, need the signature of management (one level up if the applicant is a manager him/herself) and need to abide by the rules so as not to transgress the POPI act or place the university at any kind of risk. All applications need to be properly motivated and are screened by Protection Services and IT before being approved.

 Computer Room Software Licensing

This service provides support in terms of advice, licensing and implementation of software for the computer rooms.

Software is divided into two categories:

  • Licensed by ITC
  • Licensed by a specific department (other than ITC).
 Connect@NWU
 eFundi

This service is a web-based eLearning, collaboration and research management system. It is designed to help lecturers and researchers create many different types of course and project sites, with varying levels of complexity.

eFundi offers a broad spectrum of features, including tools for:

  • administration,
  • assessments & assignments,
  • communication,
  • voting for your favourite lecturer (twice per year),
  • sharing resources and,
  • collaborative learning.

The Tools can be individually selected, added or removed based on the specific requirements or needs of each site.

 eFundi MOVE

eFundi MOVE is the app that provides an offline version of the eFundi platform. 

This service synchronizes the following eFundi tools to Android, IOS and Windows devices:

  • Resources
  • Announcements
  • Schedule

Alternatively see the eFundi Move Manual

 Google Drive for Staff

This service involves the use of Google drive.

 Hemis Academic Timesheets (HAT)

This web-based service has two functions.  Each function has it's own login page and support.  The two functions are:

HAT LM provides the front-end for lecturers to:

  • connect themselves to the modules that they are responsible for;
  • enter the number of students for the specific module.

HAT APP allows the lecturer to:

  • fill in their time sheets.
 Institutional Advancement System (DEVMAN)

This system is used for the Institutional Advancement of the NWU.  The functionality include:

  • Alumni Relations
  • Fund Raising
  • Community Engagement
  • Marketing
 Kuali Financial System (KFS)

This service is the Financial system of the NWU and includes:

  • Accounts payable and receivable
  • Capital asset management
  • Chart of accounts
  • General ledger
  • Kuali identity management
  • Purchasing
  • Value added tax
  • Reporting.
 Office for Home Use

Two options are available.  Both options may be utilised.

Office 365 ProPlus:

  • Enjoy a full, installed Office experience across PCs, Macs, Windows tablets and iPad® and Android™ tablets, and most mobile devices. Each user can install Office on 5 PCs or Macs, 5 tablets/phones.
  • This option is in a pilot stage.
 

Office 2016:

  • Get a licensed copy of Office for your workstation at home.
 Oracle HR

This system is used by Human Capital for the management of:

  • Employee biographical information
  • Appointments
  • Leave
  • Payroll
  • Position budgets
 Share

Share:  A means to provide general enterprise content management services through a web user interface.

Users can create (using NWU style sheets), access, manage (with user assigned roles and permissions), store and preserve content from anywhere and at any time. Content is stored in campus specific order under the NWU Home space or in a private user space, called My Home.

 Site Administration & Access Control (NWU-SAS)

This service provides administration functionality relating to access control for NWU. This includes the management of identity cards, traffic (parking), and keys.

 Space Management System (VSS SPM)

This system manages the following information:

  • Office utilisation
  • Classroom utilisation
  • Boardroom utilisation
  • Hemis reporting
 Spam Filtering

This service provides options to deal with spam. The options may be used in conjunction with one another.

There are two ways to deal with spam:

  • Proactive: 
    Using the SpamFilter in order to help prevent spam from entering your mailbox.
  • Reactive:
    Using the Junk Mail option in GroupWise to deal with unwanted messages.
 Student Administrative System (VSS)

This service manages student study admissions, residence admissions, registrations, course results, fees, financial aid, graduation, short course admission and registration.

 Survey Analytics / QuestionPro

This service provides online surveys, mobile data collection, advanced analysis and data visualization.

 Vidyo

Vidyo is a video conference solution that offers face-to-face communication on various devices with various modes of connectivity.
TENET (Tertiary Education and Research Network of South Africa) renders Vidyo as a value added service to its users.
TENET’s vision is to deliver a robust video conference solution that enables South-African tertiary education and research institutions to collaborate and communicate easily.

 Web Publishing

This service provides web publishing support for information to be placed on the NWU Internet and Intranet.