Building and system automation in general, sometimes limited to monitoring process variables and alarming on over/under range such as for cryogenic freezers, compressed air supply etc.

This service provides automatic generated user ID’s for non-recurrent use by students when taking official examinations or tests.

Exam ID’s are sent within two working days from receipt of the request to the staff member via email.

Used for connectivity in meetings that need to be attended from remote locations. Infrastructure is provided by IT-ES, but support is done from campus IT.

The Internet service enables the user to access the Internet from any network access point with a valid ip address on the default “web-based” network ports: 80 and 443.

FTP (File Transfer Protocol) is also allowed via the proxy.

The NWU is part of a national initiative to provide laptops and tablets at affordable prices.

The laptops and tablets are moderately priced with discount on the fixed prices of some of the models.

Two suppliers have been selected (Acer and Lenovo) and each have different models to choose from.

This service provides network connected workstations in the lecturer’s podiums of lecture halls.

This service provides a multiple choice card reader for the capturing of assessment or evaluation results that were done on multiple choice cards.

NB: The user is responsible to read in the cards themself.

This service provides a network point connected to the NWU network.

The NWU Mobile App now providesa unique set of mobile tools for administrative, academic and informative purposes.

Functions include:

• a buy tool for mobile airtime,
• live streaming to PUKfm,
• access to the student Newspaper,
• official NWU news, a chat tool,
• access to academic results,
• campus maps as on Google,
• help-functionality where all emergency numbers can be accessed,
• students will also be able to check their balances of the student cards,
• access to e-Fundi.

This service provides a MS Word Postgraduate template for creating a Dissertation/Mini Dissertation/Thesis.

The Service Class determines what type of calls may be made from the extension, e.g. Internal (on campus or between campuses) or International.

Pick groups enable a pre-set group of extensions to answer each other’s calls from any extension in the group.

Provide the following:

1.  IT-Help only,

No Service Billing needed

This service entails the provisioning of a telephone point, instrument and cable.

Provide the following:

1.  Application form,
2.  IT-Help,
3.  Service Billing

Resignations, new appointments and changes to personal details have to be communicated to IT in order to update the cost accounting information.

A transfer is done from an office with a telephone socket to an office without a telephone socket, or from an analogue telephone socket to a digital telephone socket, or vice versa.

A swap is when two staff members swap offices in a department and want to keep their existing extension numbers.

Provide the following:

1.  Application form,
2.  IT-Help,
3.  Service Billing

This service allows a user to apply for an open port on the NWU Firewall.

Requests are approved or disapproved by the IT Director.

The NWU’s Firewall ensures that all internal network computers are protected by preventing any unnecessary and unauthorized network traffic to and from any internal computer connected to the NWU Network.

Central Firewall policies are maintained to grant access in exceptional cases.

The Internal Proxy Servers store or keep copies of the most requested or browsed pages or downloads and in doing so accelerates any consequential requests for the same information from the local storage.

This service provides secure printing on the NWU network printers.

Staff and Guests use the printers situated in their departments.

Students have access to printers situated in computer rooms and libraries on their campus.

Design and supply of purpose made equipment for controlling experiments and measuring/recording results or monitoring standard equipment. This is usually done in cooperation with Instrumentmakers wherever specialized mechanical components are used.

Staff members are automatically registered on the NWU network and provided with a NWU number once their record has been processed by Human Capital.

The NWU number is automatically deactivated 30 days after the resignation date as captured by Human Capital.

When staff log into the NWU network for the first time, their password is their RSA ID number or passport number.