IT Student Orientation Video: This video will introduce prospective students to a full view of the IT services we have to offer!

24-11-2020

Welcome prospective 2021 student! This video will supply you with important information, tips on how to access IT services, and if all else fails, how to find help. Good luck with your studies! This video is best viewed in Mozilla Firefox or Google Chrome  

 

 

USAf and ASAUDIT sign a Memorandum of Understanding

22-10-2020

USAf and ASAUDIT sign a Memorandum of Understanding

 

 

Our IT Service Catalogue was designed with the end user in mind. Key services can be viewed on our Service Catalogue website.

16-10-2020

The service catalogue is at the core of IT service delivery and contains a centralised list of services from the IT service portfolio.  Click to view the interactive pdf or alternatively click to view the Service Catalogue products.

Have an IT question? Search our Knowledge base for access to a quick answer!

07-10-2020

INFOGRAPHIC: KNOWLEDGE BASE

Click to download the PDF version

Your Mailbox is Full ... See how to go about to increase your mailbox size.

25-09-2020

Your Mailbox is Full ... The first step in addressing this is to empty the Deleted Items and Junk emails... Eventually there come a time when you feel that you have to increase your mailbox size... In order to assist in the latter - Please click to download the full interactive pdf version.

How to break the cycle! "The reality is that we’re all constantly under attack from cybercriminals and the proof is in your inbox."

18-09-2020

"Despite the great strides the world has made in the fight against spam, as of 2018 Cisco Talos reports spam makes up 85% of all daily email, with most originating in the United States, followed closely by Brazil, and China. According to Forbes, advertising about products and services comprise 98 percent of all that junk being sent. But it’s the remaining two percent of spam email that keeps cybersecurity researchers up at night. Things like phishing emails that steal our logins. The reality is that we’re all constantly under attack from cybercriminals and the proof is in your inbox.

Citrix Desktop Virtualisation - work from anywhere

10-09-2020

The NWU has put considerable effort into establishing a facility which delivers virtual Desktops pre-loaded with relevant software to allow uninterrupted work on almost any modern device - a PC, tablet or even smartphone - with an internet connection, at any time.

Motivation Tuesday - Motlokwe Thobejane, VC's IT Director, started an initiative called motivation Tuesday

05-08-2020

Motlokwe Thobejane, VC's IT Director, started an initiative called motivation Tuesday –which provides members of the team the opportunity to share a motivational message, be it in the form of a short video clip, audio, song, article, blog entry, or the like. It started with the Vaal IT team, and now all three campuses are taking part.
#StaySafe #StayPositive #ItShallPass #WeAreIT
Read more...

 

Goupwise Archiving: Setup and Retrieving

22-07-2020

This video will give you more insights into setting up your Groupwise archiving as well as how to retrieve those emails, once archived.

Click to view the video

 

We are looking at how our NWU staff have experienced our IT Campus Services Desk, support so far.

01-06-2020

We are looking at how our NWU staff have experienced our IT Campus Services Desk, support so far. Allowing us to obtain feedback about the support IT Campus Service Desks had supplied, help us to deliver an even better service to you! Be safe and remember clean hands and fingers count!

NWU Staff provide feedback on their experiences on IT Services while Working Remotely

22-05-2020

Testimonials

These articles will intend to gain valuable insight on how our NWU staff have experienced our “Working Remotely” lockdown IT guidelines, so far. For us it is crucial to obtain feedback about the ease of use, individual experiences and possible suggestions to help us deliver an even better service to you! Be safe and please feel free to share your experience with us... Drop us an email at Talk2IT@nwu.ac.za if you want to participate.
Click to visit the working remotely testimonials.

Beware of Phishing emails - Take note of the examples for identification purposes.

14-05-2020

This would indicate that you are a victim of a social engineering attack and phishing, please be very careful and weary which sites and email links you follow or which attachments you open, as in this instance you followed a link or opened an attachment and the scammers captured your details on their database, we cannot change that. Click to download a PDF copy...

How to log a ticket video#1 Here you will be able to find the information needed to log a ticket succesfully.

31-03-2020

Should you experience an IT related problem while working remotely, please log a ticket within the Service Request Manager  use this video to see how.

This video is best viewed in Mozilla Firefox or Google Chrome  

Corona Safety message and what you need to know when working remotely

25-03-2020

It is best to be prepared, and test your remote work environment before you actually need it. For assistance, contact your Campus IT Service Desk to check that you are able to access our services remotely from your laptop/device. This video is best viewed in Mozilla Firefox or Google Chrome

DIY FEEDBACK FAQ: Watch this space every Tuesday for answers to the questions you have posed to us.

16-03-2020

“Thank you for your participation. Through your ongoing feedback via the survey, we can learn a great deal about your concerns and try our best to better our service to you. Please remember that the survey will not close and you are welcome to reach out to us via this channel with concerns as well as praise! ” Watch this space every Tuesday for answers to the questions you have posed to us.

 

DIY FEEDBACK FAQ: Watch this space every Tuesday for answers to the questions you have posed to us.

16-03-2020

“Thank you for your participation. Through your ongoing feedback via the survey, we can learn a great deal about your concerns and try our best to better our service to you. Please remember that the survey will not close and you are welcome to reach out to us via this channel with concerns as well as praise! ” Watch this space every Tuesday for answers to the questions you have posed to us.

 

DIY Services Web Survey link, is now available from the DIY Portal

25-02-2020

The advantages outweigh the 2-3 minute it takes to answer the 12 question, questionnare. Reason being, the DIY applications save time and are user friendly.
In order to add more value to your working experience we want to be able to utilize your input as a means to improvement. Please share your experience with us... click here

Educause: Top 10 IT Issues, 2020: The Drive to Digital Transformation Begins

18-02-2020

The Road to Digital Transformation (Dx)

The EDUCAUSE 2020 Top 10 IT Issues tell a story of how higher education is beginning its Dx journey. The highways and byways of digital transformation, driven by The Integrative CIO (Issue #10), have multiple stops along the way. Below, take a trip through some of those stops—and see where institutions are as they travel their varied paths.

Click to see infographic Click to view the video

Want to know more about 2020 IT notifications? Click here for an overview...

24-01-2020

Should you experience an IT related problem while working remotely, please log a ticket within the Service Request Manager  use this video to see how.

This video is best viewed in Mozilla Firefox or Google Chrome  

DIY FEEDBACK QUESTIONNAIRE: Your input is valued

17-01-2020

We value your input. Please share your thoughts about the Applications in the DIY Portal. Click to read more...

NEW PERSONNEL VPN (FortiClient)

14-01-2020

This service enables the user who is not on campus to work on the NWU network as if  being on campus with  access to all services. Click the image below to follow the installations steps.