Service

Description: 

This service includes the following:
•    Facilities service and Maintenance    
     requests
•    Space and IT Asset Reservations
•    Move Requests
•    Space and Infrastructure requests
•    Space Management
•    OHS incident reporting, risk assessment
•    Lease Management
•    Residence and Office space occupation
•    Capital Project Management

Cost: 
Free
This Service is Available to: 
Staff
Additional Information regarding the availability of this service: 
Only authorized staff have access to the system

Support

Operating System

Windows 10: 
Excluded
IOS: 
Excluded
Android: 
Excluded

Web Browser

IE: 
Excluded
Firefox: 
Full
Chrome: 
Excluded

Service Targets

Prerequisites: 

Requestors:
•    Take note of training documents.

Functional users:
•    Training by Functional Area Experts

 

User Responsibilities

How to request this service: 

To apply for access, complete IWMS Registration form (url: https://forms.office.com/r/yV8n24a6RU)
Log in using 'Name.Surname@nwu.ac.za

How to report a problem with the service: 

Contact the appropriate helpdesk or Functional Area Expert (FAE) click to view the list.

Other Resources

Documents: 

Requests for maintenance and facility services (url: http://services.nwu.ac.za/facilities-department/requests-maintenance-and-facility-services)
•    Logging into IWMS
•    Accessing homepage
•    How to log a service request
•    How to follow up on a service request
     logged

Reservations, Move requests and Space and Infrastructure requests (url: http://services.nwu.ac.za/facilities-department/media)
•    How to submit a space reservation
•    How to submit an IT asset reservation
•    How to follow up on existing space
     reservations
•    How to submit a move request
•    How to follow up on existing move
     requests
•    How to submit a space and
     infrastructure (SIR) request

 

Last Updated: 
23 August 2022