Service

Description: 

GroupWise is the official email service of the NWU.

This service enables the user to make use of the GroupWise Email and Calendaring functionality.

Email addresses are created as being NWUnumber@nwu.ac.za and can be personalized to name.surname@nwu.ac.za

Cost: 
Free
This Service is Available to: 
Staff
Guest

Support

Operating System

Windows 7: 
Full
Windows 8: 
Full
Windows 10: 
Not Tested
IOS: 
Excluded
Android: 
Excluded

Web Browser

IE: 
Full
Firefox: 
Full
Chrome: 
Full

Service Targets

Inclusions: 
  • 1GB mailbox.
  • Resources can be created in GroupWise, for example a venue that can be booked or an email address used for a conference.
  • The Spam Filter service may be used to help prevent spam before it enters your GroupWise mailbox (proactive) or manage spam in your GroupWise mailbox (reactive).
  • Webmail can be used to access your mail when off-campus.
Exclusions: 

The staff member's name and surname is derived from the data entered by Human Capital.  Thus any changes to the staff member's name or surname should be reported to Human Capital.

User Responsibilities

How to request this service: 
  • Staff: Automatically provided with Staff registration.
  • Guests: Requested through the hosting department.

Resources (for Staff only) may be requested by logging a ticket or contact your IT Service Desk and providing the completed Application form for a GroupWise Resource.

How to report a problem with the service: 

Contact your IT Service Desk.

Incorrect telephone extentions in GroupWise are to be reported via IT-Support portal.

Other Resources

Documents: 

 

Termination of Service:

  • The account will be disabled 1 month after the Mailbox Owner has become inactive
  • 6 months after the account has been disabled the account will be deleted irreversibly
  • After 1 year any email address personalization will be reset to allow reuse, e.g. name.surname@nwu.ac.za
  • It is the responsibility of the Mailbox Owner to forward all mail that needs to be kept either to the Mailbox Owner's private email address or another Mailbox Owner's email address before the account becomes disabled. Archived email needs to be unarchived and forwarded by the Mailbox Owner

Please note that once a mailbox has been purged it is gone.