Service

Description: 

Outlook is the official email service of the NWU.

This service enables the user to make use of the Outlook Email and Calendaring functionality.

Personalized:

Email addresses are created as being NWUnumber@nwu.ac.za and can be personalized to name.surname@nwu.ac.za

to achieve this:

click here

 

Cost: 
Free
This Service is Available to: 
Staff
Guest

Support

Operating System

Windows 10: 
Not Tested
IOS: 
Excluded
Android: 
Excluded

Web Browser

IE: 
Full
Firefox: 
Full
Chrome: 
Full

Service Targets

Inclusions: 
  • 50Mb mailbox.
  • Shared mailboxes can be created in Outlook, for example a venue that can be booked or an email address used for a conference.
  • Webmail can be used to access your mail when off-campus.
Exclusions: 

The staff member's name and surname is derived from the data entered by Human Capital.  Thus any changes to the staff member's name or surname should be reported to Human Capital.

User Responsibilities

How to request this service: 
  • Staff: Automatically provided with Staff registration.
  • Guests: Requested through the hosting department.

Shared mailboxes (for Staff only) may be requested by logging a ticket.

How to report a problem with the service: 

Contact your IT Service Desk.

Incorrect telephone extentions in Outlook are to be reported via IT-Support portal.

Other Resources

Documents: 

Please visit the M2O website for more documentation

Set Outlook as the default mailto client (Windows users)

When trying to open links or share a file from Adobe, Word, Excel or PowerPoint, your computer is still trying to open GroupWise.  Please follow the steps below to make Outlook your default mailto client.

  • Download the following Registry file to your local PC;
    Set Outlook as default.reg
  • Go to your Downloads folder;
  • Right click the above mentioned file and select Merge.

Otherwise please log a ticket for assistance.