Support

Please be sure to contact the eFundi HELPDESK for help:

 

TAKE NOTE! New campus-wide eFundi helpdesk process:
 
Log an IT-help ticket
 

  1. Follow this link: https://support.nwu.ac.za/Login/Login?ReturnUrl=%2f

  2. Log in with your CAS details

  3. Click on “Something is not working”

  4. Under the “Teaching and Learning Technology Support” heading, click on the appropriate option

  5. Complete the form. Please provide as much details as possible

  6. In case of error messages, attach a screenshot, it will help resolve the issue faster

 

Send us an email

Send an email to efundi-nwu@nwu.ac.za with as much detail as possible.
Remember to include your staff number, module code and the problem that you are experiencing.

 

Phone the helpdesk

The various eFundi Helpdesk numbers below are available between 8:00 AM and 16:45 PM.

Mahikeng Campus:
018 389 2312
018 389 2447

Potchefstroom Campus:
018 299 2003
018 285 2295

Vanderbijlpark Campus:
016 910 3035
016 910 3038