IT Weekly Newsbits: Service Request Manager complete information here.

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13 October

IT Weekly Newsbits

 

SPOIL YOURSELF

AND GIVE YOURSELF A PAT ON THE BACK!

Watch these videos and become a Service-Request Manager-Super-Hero.

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What to know

An introduction to the Service Request Manager's capabilities. Click to view the video.

 

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How to log a request

Tickets will be created or logged in the video. Click to view the video.

 

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Adding and updating information to a request.

The user will be able to modify requests with new information. Click to view the video.

 

 

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Contact us.

We have an IT Service Desk on each campus.  Should you experience an IT-related problem please log a fault within the Service Request Manager or contact your campus IT Service Desk.

email

talk2it@nwu.ac.za