How to log a ticket: To create/log a form of documentation.

 

 


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Service

request manager

 

 

 

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Open SM

 

STEP 1
Launch a browser, navigate to https://support.nwu.ac.za/ on the Service Manager's website, and log in using your NWU ID and password .”
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OPEN SM

 

Dream

 

STEP 2
On the home page select “I Need Something”
for a new request or
“Something Is Not Working.”
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SELECT REQUEST

Strategy

STEP 3
Next, choose the option that best describes the problem after choosing the category. To locate the option that best addresses your problem, you may also utilize the search feature.
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SELECT CATEGORY

Strategy

 

STEP 4
This is the most important stage because it is here that you must fill out details on the request.
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CAPTURE DETAILS

Strategy

 

STEP 5
After adding all the necessary details to the request, click the "Submit" button in the center of the page to send it.
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SUBMIT REQUEST

 

 

 
 

 

IT logo Information Technology

IT will establish a holistic and integrated university technology
platform to provide a solid foundation and a stable core for a digital future.

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Contact us
 

We have an IT Service Desk on each campus.  Should you experience an IT-related problem please log a fault or contact your campusIT Service Desk.

Get in touch

talk2IT@nwu.ac.za