IT Services for Students on Potchefstroom Campus

 

Call Centre

Walk-in Service

Location:  Building F20, Room G49 Email: IT-Services-PC@nwu.ac.za

Self Service

Self Help:  Self Help Forum

Facebook:  http://www.facebook.com/Instapdiens

Working Hours

Hours:  Monday - Friday, 8:00 - 17:00 (Closed weekends and Public holidays)

Residences

Wifi

No Wifi is available in residences.

Wifi coverage areas are defined under our Wifi Service.

Help in Residences

IT problems must be reported to the Residential Officer.

Depending on the workload, it may take up to two working days for an IT technician to attend to the problem.

In the case of a call-out, the IT technician will contact the student from a "private number" to arrange a meeting.

The student is requested to keep his/her cellphone on and answer the expected call.

 

Self Help Forum

Students may visit the Self Help Forum and follow the different “how-to’s”.

This may be used, for example, to set up their Internet themselves.

 

Computer Rooms

Most of the residences have their own Computer Room ranging from 4 to 8 workstations installed with the standard software.

Computer Labs Booking

Students: book here: https://labman.p.nwu.ac.za:8443/booking/#login

Staff members: All reservations can be done on PLANON.

For more information please visit: /sites/services.nwu.ac.za/files/files/information-technology/sc/computerrooms/1647257006.mp4

 

Computer Room Availability

Please note: The NWU’s IWMS (Integrated Work Management System), PLANON, can now be used for computer reservation requests.

Very important: Where do I access the NWU's IWMS (PLANON)? 

Please visit the following URL: https://services.nwu.ac.za/facilities-department/requests-maintenance-a…

Log in with staff number and password.

For more information please visit: /sites/services.nwu.ac.za/files/files/information-technology/sc/computerrooms/1647257006.mp4

 

Additional information on IWMS  - available on the facilities’ website under the different tabs

For additional training or assistance regarding IT Computer labs, please contact Alvera.liebenberg@nwu.ac.za.

 

Please note: New software will only be installed after each semester during recess. For any queries, please contact Geoffrey.Claase@nwu.ac.za

Please also note: Exam ID’s can be created via Nito (https://nito.nwu.ac.za/). To request access please log a ticket on service manager (https://ithelp.nwu.ac.za/). Should there be any inquiries, please contact Geoffrey.Claase@nwu.ac.za

Also note: If you experience any problems regarding the reservation process in the labs, please contact 992681/ or send mail to Alvera.liebenberg@nwu.ac.za

Please note: The list below is only to indicate the standard protocol during the utilization of labs. 

List of labs: PDF

 

Link to Computer Room Time Tables - Please note: These Time tables are no longer in use.  Availability of labs can only be accessed via PLANON.

Computer Rooms - Please note: Update on utilization of Labs - lockdown level1

Please note: List of all PC Labs to be utilized during lockdown Level 1. For any feedback, send mail to: Alvera.liebenberg@nwu.ac.za.

Please note: The list below is only to indicate the standard protocol during the utilization of labs. 

List of labs: PDF

 

  • Printing
  • Software currently installed in Computer Rooms on Campus
  • Please note: New software will only be installed after each semester during recess. For any queries, please contact Geoffrey Claase at 99 2689
  • For projectors, please contact Ingrid van der Merwe x 85 2602
  • Please note: Labs with projectors SK G02, SK G03, EKN, NWS 201, 215, 117, 113, BIB 309A and BIB 309 B

Location and hours

Computer Room hours are subject to change.  The Computer Rooms are closed during university holidays when the campus is closed.  Hours will vary during semester breaks and will be posted in each Computer Room.

Computer Room*

Official Name of Venue

 Location No. of PC's Availability Overhead Projector Lecturer's podium Whiteboard
BIB309A Building E7 88 24/7 √ √ √
BIB309B Building E7 81 24/7 √ √ √
EKNG11 Building E3 69 07:00 – 19:00
Monday - Friday		 √ √ √
N1G21, G22 Building N1 112 08:00-16:30

Contact

99 1533

Contact

99 1533

Contact

991533
NWS113 Building G1 57 07:00 – 19:00
Monday - Friday		 √ √ √
NWS117 Building G1 88 07:00 – 19:00
Monday - Friday		 √ √ √
NWS201 Building G4 299 24/7 - (Ramp for wheelchair) √ √ √
NWS215 Building G1 69 07:00 – 19:00 - (Ramp for wheelchair)
Monday - Friday		 √ √ √

NWS303

 Building G1 88 07:00 – 19:00
Monday - Friday		 √ √ √
G02 Building C5 49   07:00 – 19:00
  Monday - Friday		 √ √ √
G03 Building C5 49 07:00 – 19:00
Monday - Friday		 √ √ √
G11 Building C5 23 Dedicated to classes √ √ √

SKBIB

(General student PC lab, not available for bookings)

 Building C6c 20 07:30 – 20:00
Monday - Friday
08:00-13:00
Saturday		      

Information for Academic Staff