Why Some Teams Calls Have Been Choppy Lately
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Over the past few days, we’ve seen a rise in poor-quality Teams calls, mostly during the morning rush (08:30–09:45). The common factor? The caller is usually on home or public Wi-Fi. On the campus side, our systems are healthy; the issue is almost always the caller’s internet uplink struggling to send audio smoothly.
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What’s Actually Going Wrong?
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When packets go missing, you’ll hear gaps or robotic voices. This is called packet loss, and it often happens on home Wi-Fi during busy morning hours.
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Why Home Wi-Fi Often Causes This
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Several everyday Wi-Fi issues can slow down your connection at home.
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Too many neighbours using the same Wi-Fi channel.
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Cloud backups, streaming, or game updates use up bandwidth.
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Thick walls, microwaves, or baby monitors can disrupt the signal.
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Older or overheated routers can’t handle high traffic.
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Quick Fixes You Can Try Right Now
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Co-ordinate campaigns and product launches, with improved overall communication. A few quick adjustments at home can make your connection much more stable.
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Ethernet is the single biggest improvement.
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to your router, even one room can help.
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keep routers off the floor, away from microwaves.
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instead of 2.4 GHz Wi-Fi.
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hotspot from your phone if Wi-Fi is poor.
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streaming, downloads, or cloud syncs.
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that hog CPU or bandwidth.
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Plan Around the Busy Time
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If you’ve got an important call or interview, try to avoid 08:30–09:45, or apply the key fixes — especially using Ethernet or sitting close to the router....................................
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Continuously monitoring call quality and working with providers if needed.
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Ensuring Teams uses the best media route available.
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Enhancing self-help guidance so you can resolve issues quickly.
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This helps IT pinpoint whether the issue lies with your Wi-Fi or the network service................................................................................................................
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If calls are still poor after applying these tips, please log a ticket with:
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of the call and meeting link (or participant names).
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e.g. “Home Wi-Fi, 6 m from router; VPN off; still choppy.”
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and the router model you’re using at home,
if known.
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This helps IT pinpoint whether the issue lies with your Wi-Fi or the network service.
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Most recent Teams call issues are caused by packet loss on home/public Wi-Fi, especially during the morning peak. The fastest fixes: use a cable, sit closer to the router, pause heavy apps, and avoid VPN during calls.........................................................
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Each campus has an IT Service Desk. For IT issues, log a fault or contact your campus IT Service Desk.
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