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As we step into 2025, we are thrilled to share some exciting updates and projects that will enhance our service delivery and make your experience with us even better.
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See what we have in store for you
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"We're transitioning to Windows 11!"
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"We are reviewing our ticketing system."
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"We are thrilled to welcome Jim Mamphoke."
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- We will also be introducing SLAs and feedback mechanisms through the implementation of an ITSM tool. This will occur once we finalize our investigation into a new platform. Your feedback will be crucial in this project.
- Standardization of services across our three campuses is another key focus. We want to ensure that no matter where you are, you receive the same high-quality service.
- Lastly, we are updating our job profiles using SFIA (Skills for the Information Age) to ensure we reskill ourselves at an international level. This will foster productivity and quality of work in our service delivery.
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We are excited about these projects and look forward to a fantastic year ahead. Thank you for being a part of the NWU family!
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Director: IT Service Delivery
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