We are looking at how our NWU staff have experienced our IT Campus Services Desk, support so far.

06/01/2020 - 09:25We are looking at how our NWU staff have experienced our IT Campus Services Desk, support so far. Allowing us to obtain feedback about the support IT Campus Service Desks had supplied, help us to deliver an even better service to you! Be safe and remember clean hands and fingers count!

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NWU Staff provide feedback on their experiences on IT Services while Working Remotely

05/22/2020 - 11:35Testimonials

These articles will intend to gain valuable insight on how our NWU staff have experienced our “Working Remotely” lockdown IT guidelines, so far. For us it is crucial to obtain feedback about the ease of use, individual experiences and possible suggestions to help us deliver an even... read more


Beware of Phishing emails - Take note of the examples for identification purposes.

05/14/2020 - 14:48PHISHING EMAILS

This would indicate that you are a victim of a social engineering attack and phishing, please be very careful and weary which sites and email links you follow or which attachments you open, as in this instance you followed a link or opened an attachment and the scammers captured... read more


How to log a ticket video#1 Here you will be able to find the information needed to log a ticket succesfully.

03/31/2020 - 16:07

Should you experience an IT related problem while working remotely, please log a ticket within the Service Request Manager  use this video to see how.

This video is best viewed in Mozilla Firefox or Google Chrome  

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Corona Safety message and what you need to know when working remotely

03/25/2020 - 09:38It is best to be prepared, and test your remote work environment before you actually need it. For assistance, contact your Campus IT Service Desk to check that you are able to access our services remotely from your laptop/device. This video is best viewed in Mozilla Firefox or Google Chrome To view... read more

DIY FEEDBACK FAQ: Watch this space every Tuesday for answers to the questions you have posed to us.

03/16/2020 - 14:41

“Thank you for your participation. Through your ongoing feedback via the survey, we can learn a great deal about your concerns and try our best to better our service to you. Please remember that the survey will not close and you are welcome to reach out to us via this channel with concerns as... read more


DIY FEEDBACK FAQ: Watch this space every Tuesday for answers to the questions you have posed to us.

03/16/2020 - 14:40

“Thank you for your participation. Through your ongoing feedback via the survey, we can learn a great deal about your concerns and try our best to better our service to you. Please remember that the survey will not close and you are welcome to reach out to us via this channel with concerns as... read more


DIY Services Web Survey link, is now available from the DIY Portal

02/25/2020 - 09:35

The advantages outweigh the 2-3 minute it takes to answer the 12 question, questionnare. Reason being, the DIY applications save time and are user friendly. In order to add more value to your working experience we want to be able to utilize your input as a means to improvement. Please share... read more


Educause: Top 10 IT Issues, 2020: The Drive to Digital Transformation Begins

02/18/2020 - 09:59

The Road to Digital Transformation (Dx)

The EDUCAUSE 2020 Top 10 IT Issues tell a story of how higher education is beginning its Dx journey. The highways and byways of digital transformation, driven by The Integrative CIO (Issue #10), have multiple stops along the way. Below, take a trip... read more


Want to know more about 2020 IT notifications? Click here for an overview...

01/24/2020 - 11:10

Should you experience an IT related problem while working remotely, please log a ticket within the Service Request Manager  use this video to see how.

This video is best viewed in Mozilla Firefox or Google Chrome  

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