Windows Update Error

11/16/2018 - 12:38Issues currently being experienced with Windows updates....

R in a day

11/15/2018 - 13:00

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IT@NWU WORD Training

11/01/2018 - 14:24IT@NWU: Training

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Password Notification System

10/12/2018 - 15:41 Please take note of the New Password Notification System that will be sent before a password expires. All users will receive a notification when their password is about to expire. The notification will be sent via email on 3 occasions: five, two and one day, before your password expires.   Please... read more

Ransomware tips to protect yourself

10/01/2018 - 10:15RANSOMEWARE A growing cyber security threat - but there are things you can do...


Fix your incorrect browser caching for the NWU website

09/25/2018 - 14:20 */

After recent issues with the NWU website, it has come to our attention that some people may still see the web errors on their own individual devices (even though the site is up and running):



This is because some webpages are still incorrectly cached (... read more

Office Telephones: Change Service Class & Pick Groups

09/25/2018 - 08:48Office Telephones: Change Service Class & Pick Groups


The Service Class determines what type of calls may be made from the extension, e.g. Internal (on campus or between campuses) or International.

Pick groups enable a pre-set group of extensions to answer each other’s calls... read more

SM-how-to-Log A Ticket

08/28/2018 - 16:17Introducing the new IT-Help:  Why are we changing? The benefits of the new system are as follows...

 Develop and implement a single and repeatable Incident Management and Request

Fulfillment solution to replace “IT-Help”.

Clearly define the roles and responsibilities required... read more

What is phishing emails?

08/13/2018 - 10:42

Phishing is a scam where e-mail is sent to people to fool them into revealing private information that can be used for identity theft.  In this video, you will learn about Phishing and how to protect yourself from Phishing scams.

... read more

Single sign-on

07/16/2018 - 09:52Too many passwords?

Single Sign-On (SSO) is mechanism whereby a single action of user authentication and authorization (NWU# and password) can permit a user to access all computers and systems where he has access permission, without the need to enter multiple passwords.

What is the benefit... read more