Service
Description
This is the standard NWU Remote connection program and can be loaded on any device regardless if private property or NWU owned.
Cost
Free to use for end-users
This Service is Available to
Staff
Students
Service Targets
Inclusions
This program is only for official NWU use.
User Responsibilities
How to request this service
End-user - please ensure this program is downloaded and open, also take note of you 9-digit identifier to give to a technician who will assist. (Installation is optional, but advised, however program MUST be open)
Prospective supporters (people who want to connect to other end devices) - please request this feature using our Service Manager (https://support.nwu.ac.za) a campus technician will be in contact and advise, to better the chance for approval please do include a reasoning why.
How to report a problem with the service
- Staff Contact your IT Service Desk.
- Students: Contact your IT Service Desk.
Other Resources
Documents
- To view the user manual click here
- Download the remote support software AnyDesk click here
- View Inforgraphic click here
Last Updated
13 July 2022