Introducing the new IT-Help:  Why are we changing?

The benefits of the new system are as follows...

•  Develop and implement a single and repeatable Incident Management and Request

• Fulfillment solution to replace “IT-Help”.

• Clearly define the roles and responsibilities required to execute the activities of Incident

• Management and Request Fulfillment processes.

What added features benefit the change?

• To align all IT staff and student service desks of the three campuses.

•  Identify the key policies that support the Incident Management and Request Fulfillment

• processes.

• Improved Reporting and Management features.  Click  to follow the steps...