Call Centre

Call centre numbers

Choose your campus

  • Mahikeng Campus
(+27 18) 389 2013   |   (+27 18) 389 2016
  • Potch Campus
(+27 18) 285 4350
  • Vanderbijl Campus
(+27 18) 285 4350

Walk-in Service

Walk in service on campus

Choose your campus

  • Mahikeng Campus
Building A2, Room G31,
  • Potch Campus
Building F20, Room G49
  • Vanderbijl Campus
Building A21, Room 105

 

Self Service

Student IT Facebook pages

Choose your campus

  • Mahikeng Campus Facebook
https://www.facebook.com/NWU-Mafikeng-Campus-ITservices-100347608578004/?_rdc=1&_rdr
  • Potch Campus Facebook
http://www.facebook.com/Instapdiens
  • Vanderbijl Campus Facebook
https://tinyurl.com/y4lmab6e

 

Operating Hours

Student IT operating hours

Choose your campus

  • Mahikeng Campus Hours
Monday - Friday, 8:00 - 17:00 (Closed weekends and Public holidays)
  • Potch Campus Hours
Monday - Friday, 8:00 - 17:00 (Closed weekends and Public holidays)
  • Vanderbijl Campus Hours
Monday - Friday, 8:00 - 17:00 (Closed weekends and Public holidays)

Residences

Student IT information residences

Choose your campus

  • Mahikeng  Campus                                                                                        

Wifi:  No Wifi is available in residences.

Self Help:  Students who may wish to configure WIFI with a self-service may visit: http://services.nwu.ac.za/it/sc/wifi   

Help in residences: IT problems must be reported to the Residence warden if is a block or the whole residence and if it is individual rooms it must be reported to the IT Student Services at Building A1 room 130, Depending on the workload, it may take up to two working days for an IT technician to attend to the problem. In the case of a call-out, the IT technician will contact the student to arrange a meeting. The student is requested to be present when the IT technician attends to his/her problem

 

  • Potch Campus

Wifi:  No Wifi is available in residences.  Wifi coverage areas are defined under our Wifi Service.

Self Help:  Students who may wish to configure WIFI with a self-service may visit: http://services.nwu.ac.za/it/sc/wifi   

Help in residences:

IT problems must be reported to the Residential Officer.
Depending on the workload, it may take up to two working days for an IT technician to attend to the problem.
In the case of a call-out, the IT technician will contact the student from a "private number" to arrange a meeting.
The student is requested to keep his/her cellphone on and answer the expected call.

 

  • Vanderbijl Campus

Wifi:  No Wifi is available in residences. (in progress)

Self Help:  Students who may wish to configure WIFI with a self-service may visit: http://services.nwu.ac.za/it/sc/wifi    (in progress)

Help in residences: IT problems must be reported to the Residence warden if is a block or the whole residence and if it is individual rooms it must be reported to the IT Student Services at Building 9A room 105, Depending on the workload, it may take up to two working days for an IT technician to attend to the problem. In the case of a call-out, the IT technician will contact the student to arrange a meeting. The student is requested to be present when the IT technician attends to his/her problem (in progress)

 

Computer Labs Booking

Student IT computer lab bookings

Choose your campus

  • Mahikeng Campus Bookings
https://labman.m.nwu.ac.za:8443/booking/#login
  • Potch Campus Bookings
https://labman.p.nwu.ac.za:8443/booking/#login
  • Vanderbijl Campus Bookings
https://labman.v.nwu.ac.za:8443/booking/#login

 

 

Computer Room Availability  -  Please note: Update on utilisation of Labs - lockdown level 3 / 2/ 1

Computer room availability

Choose your campus

 

  • Mahikeng Campus                                                                                                                               

In progress

 

  • Potch Campus

Please note: List of all PC Labs to be utilized during lockdown Level 3/2/1. For any feedback, send mail to: Alvera.liebenberg@nwu.ac.za.

  Very important: During reservation, IT, as well as NWU_Facilities_Space_Management_and_Utilities (Nickiel Naidoo and Adele Van Der Merwe), must also be informed
  Please note: The list below is only to indicate the standard protocol during the utilisation of labs.
  List of labs: PDF
  Regarding IT Potch Campus: Only 3 labs will be available. Please visit the following document for utilization of labs IT Potch Campus:
 
 
  • List of labs: IT Potch Campus: Word
 

 

  • Vamderbijl Campus
In progress

Mahikeng Computer Rooms - Please note: Update on utilisation of Labs - lockdown level 3/2/1

Mahikeng computer rooms

Mahikeng Campus

Computer Room hours are subject to change.  The Computer Rooms are closed during university holidays when the campus is closed.  Hours will vary during semester breaks and will be posted at each Computer Room.

Resource Computer Rooms

Purpose: A resource computer room is a computer room available for use by all registered students for academic work. These computer rooms are not used for scheduled classes. A generic set of institutionally licensed software is installed.

Computer Room Location No. of PC's Availability
UG LAB
(reserved for undergraduate students ONLY)
A1-129 190 24 Hours
Monday - Sunday
Undergraduate Computer lab
(reserved for undergraduate students ONLY)
A1-132 83 24 Hours
Monday - Sunday
LAW/EDU PG Computer Room
(reserved for Law & EDU Postgraduate students ONLY)
A2-G02 31 24 Hours
Monday  - Sunday
ADM & COMM PG Computer Room
(reserved for ADM Postgraduate students ONLY)
A3-G35 17 24 Hours
Monday - Sunday
HSS PG Computer Room
(reserved for HSS Postgraduate students ONLY)
A3-G01 25 24 Hours
Monday - Sunday
FAST PG Computer Room
(reserved for FAST Postgraduate students ONLY)
A2-G02 16 24 Hours
Monday - Sunday

General Computer Rooms

Purpose: A general computer room is established primarily for teaching and learning purposes and is available for use by all faculties. Scheduled classes receive priority, and the general computer rooms are available for student to use when not booked. Although the generic set of institutionally licensed software may be installed, specialized software will be installed where proof of licensing is provided.

Computer Room Location No. of PC's Availability
A1-131 Building A1 21 07:45 – 17:00
A2-G53 Building A2 43 07:45 – 22:00
A1-G19 Building A1 181 07:45 – 22:00
A4-1036 Building A4 41 07:45 – 17:00
A7-LIB01 Building A7 48 07:45 – 22:00

Preference Computer Rooms

Purpose: A preference computer room is established within the faculty/department where the faculty/department may have made a substantial contribution in providing the facility. The faculty or department receives priority in booking the facility. Although the generic set of institutionally licensed software may be installed, specialised software will be installed where proof of licensing is provided.

Computer Room Location No. of PC's Availability
F1D-G27 Building F1D 69 07:45 – 17:00
A7-LIBUG Building A7 23 07:45 – 22:00
A7-LIBPG Building A7 12 07:45 – 22:00
A3-G76 Building A3 12 07:45 –16:30
A3-184 Building A3 4 07:45 – 17:00
A12-124 Building A12 20 07:45 – 17:00
B6-G14 Building A6 8 07:45 – 17:00

Dedicated Computer Rooms

Purpose: A dedicated computer room is established within the faculty/department and the faculty/department may have made a substantial contribution in providing the facility as well as maintaining the computer room. The computer room is available for the sole use of the faculty/department. The hardware and/or software in the computer room is unique and relevant for that faculty/department.

Computer Room Location No. of PC's Availability
A2-G51 (Reserved for Business Center) Building A2
21
Preference given to Classes
A3-G75 (Reserved for Staff Training) Building A3
22
Preference given to Classes
A4-1021(Reserved for Computer Science Department) Building A4
47
Preference given to Classes
A4-1022(Reserved for Physics Department) Building A4
41
Preference given to Classes
A4-1027(Reserved for Computer Science Department) Building A4
47
Preference given to Classes
A4-1028(Reserved for Nursing Department) Building A4
24
Preference given to Classes
A4-1066 (Reserved for Nursing Department) Building A4
11
Preference given to Classes
A5-Read A(Reserved for AGLE Students) Building A5
63
Preference given to Classes
A5-Read B(Reserved for AGLE Students) Building A5
59
Preference given to Classes
A9-G02(Reserved for Education Department) Building A9
10
Preference given to Classes
A9-G06(Reserved for Education Department) Building A9
30
Preference given to Classes
A9-G08(Reserved for Education Department) Building A9
34
Preference given to Classes
A12-G01A(Reserved for Computer Science Department) Building A12
40
Preference given to Classes
A12-G01B(Reserved for Computer Science Department) Building A12
40
Preference given to Classes
A12-G04(Reserved for Geography Department) Building A12
47
Preference given to Classes
A12-113(Reserved for Geography Department Building A12
26
Preference given to Classes
A12-123(Reserved for Geography Department Building A12
16
Preference given to Classes
F2-CARST A Building F2
8
Preference given to Classes
F2-CARST B Building F2
8
Preference given to Classes

 

Potch Computer Rooms - Please note: Update on utilisation of Labs - lockdown level 3/2/1

Potchefstroom Computer Rooms

Potch Campus

Please note: List of all PC Labs to be utilized during lockdown Level 3/2. For any feedback, send mail to: Alvera.liebenberg@nwu.ac.za.

Please note: The list below is only to indicate the standard protocol during the utilization of labs. 

Very important: During reservation, IT, as well as NWU_Facilities_Space_Management_and_Utilities (Nickiel Naidoo and Adele Van Der Merwe), must also be informed

List of labs: PDF

Regarding IT Potch Campus: Only 3 labs will be available. Please visit the following document for utilization of labs IT Potch Campus:

List of labs: IT Potch Campus: Word

 

  • Printing
  • Software currently installed in Computer Rooms on Campus
  • Please note: New software will only be installed after each semester during recess. For any queries, please contact Geoffrey Claase at 99 2689
  • For projectors, please contact Ingrid van der Merwe x 85 2602
  • Please note: Labs with projectors SK G02, SK G03, EKN, NWS 201, 215, 117, 113, BIB 309A and BIB 309 B

Location and hours

Computer Room hours are subject to change.  The Computer Rooms are closed during university holidays when the campus is closed.  Hours will vary during semester breaks and will be posted in each Computer Room.

Computer Room*

Official Name of Venue

Location No. of PC's Availability Overhead Projector Lecturer's podium Whiteboard
BIB309A Building E7 88 24/7
BIB309B Building E7 81 24/7
EKNG11 Building E3 69 07:00 – 19:00
Monday - Friday
N1G21, G22 Building N1 112 08:00-16:30

Contact

99 1533

Contact

99 1533

Contact

991533

NWS113 Building G1 57 07:00 – 19:00
Monday - Friday
NWS117 Building G1 88 07:00 – 19:00
Monday - Friday
NWS201 Building G4 299 24/7 - (Ramp for wheelchair)
NWS215 Building G1 69 07:00 – 19:00 - (Ramp for wheelchair)
Monday - Friday

NWS303

Building G1 88 07:00 – 19:00
Monday - Friday
G02 Building C5 49   07:00 – 19:00
  Monday - Friday
G03 Building C5 49 07:00 – 19:00
Monday - Friday
G11 Building C5 23 Dedicated to classes

SKBIB

(General student PC lab, not available for bookings)

Building C6c 20 07:30 – 20:00
Monday - Friday
08:00-13:00
Saturday
     

Information for Academic Staff

Reservation of Computer Rooms

  1. Complete the application form (pdf) ( for IT) and send the attached copy via email to Alvera Visser or log a ticket via IT-Help attaching the application form.

  2. Complete the application form / aansoekvorm (pdf) (for Ruan Meyer) and send the attached copy via email to Tsholanang Tlhapi - 99 1336. 

  3. Please note: This is compulsory for all ad-hoc reservations and modules not formally indicated on the official class timetable, as indicated at the following URL: http://studies.nwu.ac.za/studies/class-and-assessment-timetables  This is not compulsory for formal assessment.

  • Please view the tab Computer Room Availability for the current schedule of PC Labs.

  • For Engineering (N1) bookings, please contact Kelebogile.Oompie@nwu.ac.za

  • For NWS 303, please contact Alvera.Visser@nwu.ac.za.  Availability of the lab can be viewed through a busy search in Groupwise at P-PCLAB-G3-303.

 

Vanderbijl Computer Rooms - Please note: Update on utilisation of Labs - lockdown level 3/2/1

Vanderbilj computer rooms

Vanderbijl Campus
 

Location and hours

Computer Room hours are subject to change.  The Computer Rooms are closed during university holidays when the campus is closed.  Hours will vary during semester breaks and will be posted at each Computer Room.

Computer Room Location No of PC's Availability
9-103 Building 9 54 24 hours
Monday - Sunday
9-104 Building 9 54 24 hours
Monday - Sunday
9-106 Building 9 99 07:30 - 21:00
Monday - Friday
9-107 Building 9 108 24 hours
Monday - Sunday
11-G02 Building 11 70 07:30 - 19:00
Monday - Friday
Faranani   20