Call Centre

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Mahikeng Campus	(+27 18) 389 2345
Potch Campus	(+27 18) 285 4350
Vanderbijl Campus	(+27 18) 285 4350

Walk-in Service

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Mahikeng Campus	Building A2, Room G31,
Potch Campus	Building F20, Room G49
Vanderbijl Campus	Building A21, Room 105

 

Self Service

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Mahikeng Campus Facebook	https://www.facebook.com/NWU-Mafikeng-Campus-ITservices-100347608578004/?_rdc=1&_rdr
Potch Campus Facebook	http://www.facebook.com/Instapdiens
Vanderbijl Campus Facebook	https://tinyurl.com/y4lmab6e

 

Operating Hours

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Mahikeng Campus Hours	Monday - Friday, 8:00 - 17:00 (Closed weekends and Public holidays)
Potch Campus Hours	Monday - Friday, 8:00 - 17:00 (Closed weekends and Public holidays)
Vanderbijl Campus Hours	Monday - Friday, 8:00 - 17:00 (Closed weekends and Public holidays)

Residences

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Mahikeng  Campus	Wifi:  No Wifi is available in residences. Self Help:  Students who may wish to configure WIFI with a self-service may visit: https://services.nwu.ac.za/it/sc/wifi    Help in residences: IT problems must be reported to the Residence warden if is a block or the whole residence and if it is individual rooms it must be reported to the IT Student Services at Building A1 room 130, Depending on the workload, it may take up to two working days for an IT technician to attend to the problem. In the case of a call-out, the IT technician will contact the student to arrange a meeting. The student is requested to be present when the IT technician attends to his/her problem
Potch Campus	Wifi:  No Wifi is available in residences.  Wifi coverage areas are defined under our Wifi Service. Self Help:  Students who may wish to configure WIFI with a self-service may visit: https://services.nwu.ac.za/it/sc/wifi    Help in residences: IT problems must be reported to the Residential Officer. Depending on the workload, it may take up to two working days for an IT technician to attend to the problem. In the case of a call-out, the IT technician will contact the student from a "private number" to arrange a meeting. The student is requested to keep his/her cellphone on and answer the expected call.
Vanderbijl Campus	Wifi:  No Wifi is available in residences. (in progress) Self Help:  Students who may wish to configure WIFI with a self-service may visit: https://services.nwu.ac.za/it/sc/wifi    (in progress) Help in residences: IT problems must be reported to the Residence warden if is a block or the whole residence and if it is individual rooms it must be reported to the IT Student Services at Building 9A room 105, Depending on the workload, it may take up to two working days for an IT technician to attend to the problem. In the case of a call-out, the IT technician will contact the student to arrange a meeting. The student is requested to be present when the IT technician attends to his/her problem (in progress)

Computer Labs Booking

Click here to book

Reserving IT PC labs

https://www.nwu.ac.za/studentlabs

 

 

Computer Room Availability  -  Please note: Update on utilisation of Labs - lockdown level 1

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Mahikeng Campus	In progress
Potch Campus	Please note: List of all PC Labs to be utilized during lockdown Level 1. For any feedback, send mail to: Alvera.liebenberg@nwu.ac.za.
	Please note: The list below is only to indicate the standard protocol during the utilization of labs.
	List of labs: PDF
	Regarding IT Potch Campus: Staff members: - Access PLANON to do reservations.   For more info please visit: /sites/services.nwu.ac.za/files/files/information-technology/sc/computerrooms/1647257006.mp4 Please visit the following document for utilization of labs IT Potch Campus:
	List of labs: IT Potch Campus: Word
	Link to Computer Room Time Tables - Please note: These Time tables are no longer in use.  The availability of labs can only be accessed via PLANON and for students on VERALAB.
Vamderbijl Campus	In progress

Mahikeng Computer Rooms - Please note: Update on utilisation of Labs - lockdown level 3/2/1

Mahikeng Campus

• Printing
• Workstation Bookings

Computer Room hours are subject to change.  The Computer Rooms are closed during university holidays when the campus is closed.  Hours will vary during semester breaks and will be posted at each Computer Room.

Resource Computer Rooms

Purpose: A resource computer room is a computer room available for use by all registered students for academic work. These computer rooms are not used for scheduled classes. A generic set of institutionally licensed software is installed.

Computer Room	Location	No. of PC's	Availability
UG LAB (reserved for undergraduate students ONLY)	A1-129	190	24 Hours Monday - Sunday
Undergraduate Computer lab (reserved for undergraduate students ONLY)	A1-132	83	24 Hours Monday - Sunday
LAW/EDU PG Computer Room (reserved for Law & EDU Postgraduate students ONLY)	A2-G02	31	24 Hours Monday  - Sunday
ADM & COMM PG Computer Room (reserved for ADM Postgraduate students ONLY)	A3-G35	17	24 Hours Monday - Sunday
HSS PG Computer Room (reserved for HSS Postgraduate students ONLY)	A3-G01	25	24 Hours Monday - Sunday
FAST PG Computer Room (reserved for FAST Postgraduate students ONLY)	A2-G02	16	24 Hours Monday - Sunday

General Computer Rooms

Purpose: A general computer room is established primarily for teaching and learning purposes and is available for use by all faculties. Scheduled classes receive priority, and the general computer rooms are available for student to use when not booked. Although the generic set of institutionally licensed software may be installed, specialized software will be installed where proof of licensing is provided.

Computer Room	Location	No. of PC's	Availability
A1-131	Building A1	21	07:45 – 17:00
A2-G53	Building A2	43	07:45 – 22:00
A1-G19	Building A1	181	07:45 – 22:00
A4-1036	Building A4	41	07:45 – 17:00
A7-LIB01	Building A7	48	07:45 – 22:00

Preference Computer Rooms

Purpose: A preference computer room is established within the faculty/department where the faculty/department may have made a substantial contribution in providing the facility. The faculty or department receives priority in booking the facility. Although the generic set of institutionally licensed software may be installed, specialised software will be installed where proof of licensing is provided.

Computer Room	Location	No. of PC's	Availability
F1D-G27	Building F1D	69	07:45 – 17:00
A7-LIBUG	Building A7	23	07:45 – 22:00
A7-LIBPG	Building A7	12	07:45 – 22:00
A3-G76	Building A3	12	07:45 –16:30
A3-184	Building A3	4	07:45 – 17:00
A12-124	Building A12	20	07:45 – 17:00
B6-G14	Building A6	8	07:45 – 17:00

Dedicated Computer Rooms

Purpose: A dedicated computer room is established within the faculty/department and the faculty/department may have made a substantial contribution in providing the facility as well as maintaining the computer room. The computer room is available for the sole use of the faculty/department. The hardware and/or software in the computer room is unique and relevant for that faculty/department.

Computer Room	Location	No. of PC's	Availability
A2-G51 (Reserved for Business Center)	Building A2	21	Preference given to Classes
A3-G75 (Reserved for Staff Training)	Building A3	22	Preference given to Classes
A4-1021(Reserved for Computer Science Department)	Building A4	47	Preference given to Classes
A4-1022(Reserved for Physics Department)	Building A4	41	Preference given to Classes
A4-1027(Reserved for Computer Science Department)	Building A4	47	Preference given to Classes
A4-1028(Reserved for Nursing Department)	Building A4	24	Preference given to Classes
A4-1066 (Reserved for Nursing Department)	Building A4	11	Preference given to Classes
A5-Read A(Reserved for AGLE Students)	Building A5	63	Preference given to Classes
A5-Read B(Reserved for AGLE Students)	Building A5	59	Preference given to Classes
A9-G02(Reserved for Education Department)	Building A9	10	Preference given to Classes
A9-G06(Reserved for Education Department)	Building A9	30	Preference given to Classes
A9-G08(Reserved for Education Department)	Building A9	34	Preference given to Classes
A12-G01A(Reserved for Computer Science Department)	Building A12	40	Preference given to Classes
A12-G01B(Reserved for Computer Science Department)	Building A12	40	Preference given to Classes
A12-G04(Reserved for Geography Department)	Building A12	47	Preference given to Classes
A12-113(Reserved for Geography Department	Building A12	26	Preference given to Classes
A12-123(Reserved for Geography Department	Building A12	16	Preference given to Classes
F2-CARST A	Building F2	8	Preference given to Classes
F2-CARST B	Building F2	8	Preference given to Classes

 

Potch Computer Rooms - Please note: Update on utilization of Labs - lockdown level 1

Potch Campus

Please note: List of all PC Labs to be utilized during lockdown Level 1. For any feedback, send mail to: Alvera.liebenberg@nwu.ac.za.

Please note: The list below is only to indicate the standard protocol during the utilization of labs. 

List of labs: PDF

 

• Printing
• Software currently installed in Computer Rooms on Campus
• Please note: New software will only be installed after each semester during recess. For any queries, please contact Geoffrey Claase at 99 2689
• For projectors, please contact Ingrid van der Merwe x 85 2602
• Please note: Labs with projectors SK G02, SK G03, EKN, NWS 201, 215, 117, 113, BIB 309A and BIB 309 B

Location and hours

Computer Room hours are subject to change.  The Computer Rooms are closed during university holidays when the campus is closed.  Hours will vary during semester breaks and will be posted in each Computer Room.

Computer Room* Official Name of Venue	Location	No. of PC's	Availability	Overhead Projector	Lecturer's podium	Whiteboard
BIB309A	Building E7	88	24/7	√	√	√
BIB309B	Building E7	81	24/7	√	√	√
EKNG11	Building E3	69	07:00 – 19:00 Monday - Friday	√	√	√
N1G21, G22	Building N1	112	08:00-16:30	Contact 99 1533	Contact 99 1533	Contact 991533
NWS113	Building G1	57	07:00 – 19:00 Monday - Friday	√	√	√
NWS117	Building G1	88	07:00 – 19:00 Monday - Friday	√	√	√
NWS201	Building G4	299	24/7 - (Ramp for wheelchair)	√	√	√
NWS215	Building G1	69	07:00 – 19:00 - (Ramp for wheelchair) Monday - Friday	√	√	√
NWS303	Building G1	88	07:00 – 19:00 Monday - Friday	√	√	√
G02	Building C5	49	07:00 – 19:00   Monday - Friday	√	√	√
G03	Building C5	49	07:00 – 19:00 Monday - Friday	√	√	√
G11	Building C5	23	Dedicated to classes	√	√	√
SKBIB (General student PC lab, not available for bookings)	Building C6c	20	07:30 – 20:00 Monday - Friday 08:00-13:00 Saturday

Information for Academic Staff

• Computer Room Software Licensing. Please contact Geoffrey.Claase@nwu.ac.za 3 months in advance if new/upgrade software is required.
• Requesting Exam-IDs.

Reservation of Computer Rooms

• Please access PLANON
• Please visit the following URL: https://services.nwu.ac.za/facilities-department/requests-maintenance-and...

Vanderbijl Computer Rooms - Please note: Update on utilisation of Labs - lockdown level 3/2/1

Vanderbijl Campus
 

• Printing
• Workstation Bookings

Location and hours

Computer Room hours are subject to change.  The Computer Rooms are closed during university holidays when the campus is closed.  Hours will vary during semester breaks and will be posted at each Computer Room.

Computer Room	Location	No of PC's	Availability
9-103	Building 9	54	24 hours Monday - Sunday
9-104	Building 9	54	24 hours Monday - Sunday
9-106	Building 9	99	07:30 - 21:00 Monday - Friday
9-107	Building 9	108	24 hours Monday - Sunday
11-G02	Building 11	70	07:30 - 19:00 Monday - Friday
Faranani		20