Introducing the new IT-Help:  Why are we changing?

The benefits of the new system are as follows...

  •  Develop and implement a single and repeatable Incident Management and Request

  • Fulfillment solution to replace “IT-Help”.

  • Clearly define the roles and responsibilities required to execute the activities of Incident

  • Management and Request Fulfillment processes.

What added features benefit the change?

  • To align all IT staff and student service desks of the three campuses.

  •  Identify the key policies that support the Incident Management and Request Fulfillment

  • processes.

  • Improved Reporting and Management features.  Click  to follow the steps...

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