1. Why are we changing if the current LMS works?

The current system functions, but it limits long-term digital strategy alignment. This migration is about future readiness, improved student experience, and institutional sustainability — not short-term dissatisfaction.

2. Will this increase academic workload?

There will be a short-term adjustment effort and increased workload. However, we are mitigating this through:

      • Structured training

      • Templates and standard course structures

      • Phased implementation

      • Dedicated support

The goal is long-term simplification, not added complexity.

3. Are faculties losing autonomy?

 

Academic freedom remains intact. What we are standardising are core structures and support frameworks to reduce student confusion and improve sustainability. Standardisation strengthens equity and support — it does not dictate pedagogy.

4. What if the system fails at go-live?

Stability is non-negotiable. We have planned:

      • Early and repeated integration testing

      • Controlled data migration

      • Structured cutover planning

      • Hypercare support

We will not compromise launch stability for speed of delivery.

 

5. Why invest so much in change management?

 

Technology fails when adoption fails. Professional change management ensures:

      • Stakeholder engagement

      • Clear communication

      • Role-based training

      • Readiness assessment

This investment reduces resistance and protects institutional reputation.

6. Can we customise for specific faculty or other needs?

The LMS is delivered as a Software-as-a-Service (SaaS) platform. This means the core system is managed by the vendor and cannot be directly modified by the university. While the system allows for configuration and flexibility in how modules are designed and used, extensive customisation of the underlying system is not possible. In addition, high levels of customisation can increase complexity and long-term maintenance risks.

The implementation will therefore prioritise institutional standards and consistency across the university. Exceptions may be considered where there is a clear academic, pedagogical, or regulatory requirement, and where the solution can be supported within the platform’s standard capabilities.

 

7. How do we ensure this doesn’t become an IT project?

This is institutionally sponsored and academically driven. IT enables the platform — it does not own the academic direction. Leadership alignment across divisions is deliberate and visible.

8. When will my module move to the new LMS?

Modules will migrate according to the phased implementation plan. Staff will be informed in advance when their modules enter the preparation and migration phase.

9. Will my existing course content be migrated?

Yes. Existing course content can be migrated to the new LMS, although some tools may differ and may require adjustments during the migration process.

10. Will training be provided?

Yes. Training will be provided using a just-in-time approach, ensuring that staff receive training and support when their modules are scheduled for preparation.

11. Who will support lecturers during the transition?

Support will be provided by the Centre for Teaching and Learning (CTL) together with the technical project team, who will assist with module preparation, course design, and system-related questions.

12. Will the new LMS change how I teach my module?

The new LMS will provide additional tools and features, but lecturers will still have flexibility in how they design and deliver their modules. The system is intended to enhance teaching and student engagement, not restrict academic practice.

13. Will students receive training?

Yes. Students will receive guidance and orientation resources to help them navigate and use the new LMS effectively.

14. What will happen to existing grades and student data?

Student enrolments and essential data will be integrated with the Student Information System (SIS) to ensure accurate enrolment and grade management.

15. What happens if I experience problems during the transition?

Dedicated support channels and guidance resources will be available to assist staff and students during the implementation.