Students who do not reregister and still owe money

• Demands in writing and per sms are e-mailed to the account e-mail address and e-mail address of the student.
• A series of SMS’s are sent to the student to remind him/her of the amount outstanding
• The outstanding account is handed over to the University’s lawyers

Students who have obtained their degrees but still owe money

• Demands in writing and per sms are e-mailed to the account e-mail address and e-mail address of the student.
• A series of SMS’s are sent to the student to remind him/her of the amount outstanding
• No student will be allowed to participate in the graduation ceremonies with outstanding debt
• Should there still remain further failure to pay, the account outstanding is handed over to the University’s lawyers for collection

Students who still study this year but have amounts outstanding

• E-mails and SMS’s indicating amounts over 30 and 60 days are sent to parents as reminders of the student’s amount outstanding
• Accounts are also sent to Bursars and Loan institutions
• Follow-up actions are performed daily with regard to respite requests 
• Notices are put up on E-Fundi and on the account statements in which students are reminded to follow up outstanding accounts with their parents and bursars prior to commencement of semester tests or examinations
• Parents and students are phoned or SMS’s are sent to them from August to the end of October with regard to accounts in arrears
• By November, outstanding accounts are handed over of students. Before finally handing it over, each account is checked individually for  possible payment in the meantime
• Final examination results are held back, based on the accounts being in arrears

Handing over

The handover of accounts is approved per campus in consultation with the Manager of the Department of Accounts, Bursaries and Collections. Unpaid accounts are handed over to a panel of attorneys appointed by the University from time to time.

Contact details for more information

Students must submit their enquiries through the Student Helpdesk in the menu of the Student Portal.