Facilities Maintenance and Related Service Request:

The Facilities Department is responsible for various maintenance and related facilities management services on all campuses of the NWU. Such services include the maintenance of infrastructural services, buildings, as well as electrical and mechanical equipment. In addition, the department's services also include pest control services, maintenance of landscaped areas, cartage services, and refuse removal.

Student Residences, Staff Housing or Business Enterprises

The Facilities Department does not provide operational facilities management services to buildings and estates allocated to the Department of Business Enterprise Development (BED). Kindly contact the local campus manager for Business Enterprise Development for further information


Information Technology and Electronic Services

Note: The Facilities Department does not provide operational services in respect of the maintenance of electronic equipment such as network systems, access control equipment, audio-visual equipment, alarm systems, etc. Kindly contact the local campus manager of the IT Department for further information.


Maintenance, Cleaning, Landscaping and Related Facilities Service Requests

Urgent and Routine Facilities Service Request

The Facilities Department will launch an integrated services request system by 2019. In the interim you are requested to use the systems historically deployed by campuses, or emailing your service request to the call centres:

Potchefstroom Campus
Requester System

Mahikeng Campus

Vanderbijlpark Campus
Tech-Help System


Service Complaints:

Electrical & Mechanical

Building, Cleaning, etc.



Facilities Request for Emergency Services

Requests refer to repairs that are necessary either to eliminate a clear threat to life or safety or to prevent extensive building damage and to restore infrastructure services to a large part of a facility.

Emergency Contact Numbers during office hours:
Potchefstroom Campus
018 299 4230/2823

Mahikeng Campus
018 389 2037/2570

Vanderbijlpark Campus
016 910 3144/3147/8


Emergency Contact Numbers after hours:

Potchefstroom Campus
018 299 2211/2215

Mahikeng Campus
018 389 2167/2335

Vanderbijlpark Campus
016 910 3339