Service

Description: 

The Service Class determines what type of calls may be made from the extension, e.g. Internal (on campus or between campuses) or International.

Pick groups enable a pre-set group of extensions to answer each other’s calls from any extension in the group.

Provide the following:

1.  IT-Help only,

No Service Billing needed

Cost: 
Free
This Service is Available to: 
Staff

Support

Operating System

Windows 7: 
Excluded
Windows 8: 
Excluded
Windows 10: 
Excluded
IOS: 
Excluded
Android: 
Excluded

Web Browser

IE: 
Excluded
Firefox: 
Excluded
Chrome: 
Excluded

User Responsibilities

How to request this service: 

Log a ticket providing the following information:

  • Service Class:
    • Extension number
    • Service class(es) choosing from (Internal calls, National calls, International calls, Local calls, Only using codes)
  • Pick Groups:
    Extension numbers that are to be part of or form the pick group.
How to report a problem with the service: 

Log a ticket or contact your IT Service Desk.

Other Resources

Documents: 

Application forms:

To help with the process, please use the Office Telephone Request Form below.

Last Updated: 
11 Oct 2018