The Service Class determines what type of calls may be made from the extension, e.g. Internal (on campus or between campuses) or International.
Pick groups enable a pre-set group of extensions to answer each other’s calls from any extension in the group.
Log a ticket providing the following information:
- Service Class:
- Extension number
- Service class(es) choosing from (Internal calls, National calls, International calls, Local calls, Only using codes)
- Pick Groups:
Extension numbers that are to be part of or form the pick group.