Service

Description: 

Vidyo is a video conference solution that offers face-to-face communication on various devices with various modes of connectivity.
TENET (Tertiary Education and Research Network of South Africa) renders Vidyo as a value added service to its users.
TENET’s vision is to deliver a robust video conference solution that enables South-African tertiary education and research institutions to collaborate and communicate easily.

Cost: 
Free
This Service is Available to: 
Staff

Support

Operating System

Windows 7: 
Excluded
Windows 8: 
Excluded
Windows 10: 
Excluded
IOS: 
Excluded
Android: 
Excluded

Web Browser

IE: 
Full
Firefox: 
Full
Chrome: 
Full

Service Targets

Inclusions: 

Anyone with a NWU staff number have access to a Vidyo Room of their own.
They may:
1.    Create meetings of their own,
2.    Invite anyone with Internet access or telephone access to their meetings,
3.    Join meetings of other Vidyo users at NWU,
4.    Join meetings at other universities or research organisations using Vidyo.
After the web conferencing client has been installed on a computer or the App has been installed on a smartphone, Login is through NWU Central Authentication Service (CAS), using the same USERNAME and PASSWORD applicable for GroupWise.

Prerequisites: 

Installation of the web conferencing client.

User Responsibilities

How to request this service: 

For  North-West University staff members to start using Vidyo, please log a ticket or contact your IT Service Desk for assistance.

How to report a problem with the service: 

Log a ticket or contact your IT Service Desk.

Other Resources

Documents: 

If you would like to attempt it yourself...

  • For using Vidyo for the first time on your laptop or desktop computer, type the following URL into your Browser address bar: https://nwu-vc.tenet.ac.za. The Proxy settings on the computer must be switched off first.
  • Using Vidyo on your smartphone:  [Apple iPhone and Android phones]. After installing the VidyoMobile App, type the following URL into the space required for the Portal Address: https://nwu-vc.tenet.ac.za

Using Vidyo on a computer where it is already installed

  • If there is a short-cut to Vidyo on your computer desktop, double-click on it. If not, open a web browser such as Chrome or Firefox and type the following into the address bar:
  • https://nwu-vc.tenet.ac.za. Press <Enter>
  • The login sequence through NWU Central Authentication Service (CAS) should open.
Last Updated: 
2019/03/13