Service

Description: 

This service provides laptop support for students who own laptops that was issued by the NWU during the Covid-19 lockdown.

Cost: 
Free
This Service is Available to: 
Students

Service Targets

Inclusions: 

Software support.

  1. Software faults on these laptops are supported in the form of a pre-loaded image. If any software faults are suspected on the laptop, the image is reloaded. No backup of data will be done by IT and no deep software fault tracing and repair will be done by IT.
  2. IT will assist students with the installation of NWU software that is licensed for the installation on student owned devices.

Hardware support.
Hardware problem reporting at the supplier should only be done after the student have contacted or visited their Campus IT Service Desk and they have performed diagnoses and determined the hardware to be faulty.
For reporting hardware problems students can contact the BlueTek Call Centre on 018 297 0164, send e-mail to support@bluetek.co.za or log online at https://bluetek.co.za/support
When logging the call, please indicate that you received the laptop as part of the student initiative and include the serial number of the laptop and feedback from Campus IT on the diagnoses and results.

User Responsibilities

How to request this service: 

The student has to visit their Campus IT Service Desk.

How to report a problem with the service: 

The student has to visit their Campus IT Service Desk.

Other Resources

Documents: 

(Procedure to follow when reporting a hardware fault with the supplier…)

Last Updated: 
17/11/2020